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Business Process Improvement - 91 edition

by James H. Harrington

Business Process Improvement (ISBN10: 0070267685; ISBN13: 9780070267688)
ISBN13: 978-0070267688
ISBN10: 0070267685

Summary: It's one of the hot topics for the 1990s--how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to ...show more determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enahance the value of this highly practical guide: (1) a chapter of case histories, showing the results of business process improvement, and (2) an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more. ...show less

Edition/Copyright: 91
Cover: Hardcover
Publisher: McGraw-Hill Publishing Company
Published: 04/01/1991
International: No

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New York 1991 Hardcover Fine in Fine dust jacket 0070267685. Brand New; Marfree, fresher recent illus prtg IS NEW Fine /Fine; not marked-in, clearance or discard. Usually mails within 12 hours.; 9.4 ...show more x 6.2 x 1.0 inches; 274 pages; This is the essential Quality book., July 20, 1999 Reviewer: lisa. WilsonATprudential^com (New Jersey, USA)-This book is a great investement. This book explains much more than Business Process Improvement, it also breaks down the sub categories of Quality management into easy to digest pieces. Harrington makes the complex/theoretical Quality "mechanics" easy to understand. He explains today's business trends which can help any business become more productive. #Manufacturing Industries have been using these Quality techniques for years and Harrington helps any business adopt these "tried & true" measures. I recommend this book to anyone who is in the Quality field, or for anyone who is embarking in TQM. #It's one of the hot topics for the 1990s--how to apply quality improvement tec ...show less
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Hardcover First Edition Used-Good in Good jacket FIRST EDITION hardcover; AUTOGRAPHED BY AUTHOR To Wes-I enjoyed working with you and your team. H. James Harrington 11/11/91; DJ Shelf Wear; Corner W ...show moreear; Edge Wear; Name Stamp First page; Highlighting Inside Pages; Shelf Wear; Good Condition. Reliable. ...show less
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