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Call Center Dictionary - 3rd edition

Call Center Dictionary (ISBN10: 0080500625; ISBN13: 9780080500621)
ISBN13: 978-0080500621
ISBN10: 0080500625

Summary: The language of the call center comes from many fields including telecommunications, engineering, and computer programming. Customer service and quality assurance terms loom large. The Call Center Dictionary explains them all in a way that is simple enough for a newcomer to grasp, but with enough depth to give insight to an old pro. It not only tells what a particular technology is, but also how it can help improve relationships with customers, and how to avoid bad t moreechniques that can alienate customers. less

Edition/Copyright: 3RD 02
Cover: Print On Demand
Publisher: Vitalsource Technologies, Inc.
Year Published: 2002
International: No

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List Price: $35.95
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