Case Management - 2nd edition

I. CONTEXT AND MEANS.

1. The Severely Vulnerable: An Emergent Clientele and Practice Mode.

A Newly Constituted Clientele.
Societal Forces Create a New Clientele.
Clients and Circumstances.
The Nature of Disabilities.
Deficits and Strengths.
The Social Support Environment.

Intervention Requisites for Highly Vulnerable Clients.
Components of Intervention.
A New Practice Paradigm.
Professional Factors.

2. Comprehensive Enhancement Practice: An Implementation Model.

A Model of Comprehensive Psycho-Social Enhancement Practice.
Development of the Model.
An Empirically Grounded Model of Practice: Fifteen Functions.

Elaboration and Clarification.
Using the Diagram.
Explanatory Notes on the Model.
Points of Clarification.

II. PRACTICE FUNCTIONS.

3. Intake, Assessment, and Goal Setting.

Intake.
Understanding Intake.
Practice Guidelines for Intake.

Assessment.
Understanding Assessment.
Practice Guidelines for Assessment.

Setting Goals.
Understanding Goal Setting.
Practice Guidelines for Goal Setting.
Summary.

4. Resource Identification and Intervention Planning.

Resource Identification and Indexing.
Understanding and Using Resources.

Intervention Planning.
Understanding Intervention Planning.
Practice Guidelines for Intervention Planning.

5. Counseling and Therapy.

Understanding Counseling and Therapy.
Practice Guidelines for Counseling and Therapy.

6. Linking Clients to Formal Organizations.

Understanding the Formal Linking Process.
Practice Guidelines for Linking Clients to Formal Organizations.

7. Linking Clients with Informal Support Networks.

Understanding Informal Linkage.
Practice Guidelines for Informal Linkage.

8. Monitoring, Reassessment, and Outcome Evaluation.

Monitoring.
Understanding Monitoring.
Practice Guidelines for Monitoring.

Reassessment and Outcome Evaluation.

9. Advocacy.

Understanding Advocacy.
Practice Guidelines for Advocacy.

10. Interorganizational Coordination and Agency Access.

Interorganizational Coordination.
Understanding Interorganizational Coordination.
Factors Effecting Collaboration.
Practice Guidelines for Interorganizational Coordination.

Access.
Understanding Access.
Practice Guidelines for Facilitating Access.

III. ESTABLISHING CASE MANAGEMENT PROGRAMS.

11. Planning Case Management Programs.

The Context of Case Management Strategy.
Planning Team or Task Force.
Mandates and Mission.
Informing Case Management Planning.
Formulating Program Goals.

12. Implementing Case Management Plans: Program Design and Development.

Setting Objectives.
Allocating Agency Resources.
Human Resources.
Organizational Structure.
Managing Information.
Organizational Problems and Recommendations for Program Design.
Evaluating Case Management Programs.
Panacea Versus Cop Out: Summing Up.

Appendix.