1. Contemplating My First Year Joy L. Hart A new employee excited about her first job finds herself in the midst of a negative organizational culture wondering what to do next. 2. Change, Coalitions, and Coping Joy L. Hart, Shirley Willihnganz, and Greg B. Leichty Management change fractures a widely accepted family culture, forcing the retired founders to return. 3. How Do You Get Anything Done Around Here? Marian L. Houser and Astrid Sheil A new employee discovers that what is said and what is done in the organization are vastly different, with the effect being the stifling of innovation in the organization. 4. Downsizing at Tata Steel Rajeev KumarDownsizing of an organization challenges management in communicating with employees and union representation. 5. Discord at the Music School Terri Toles Patkin Following a popular leader, a new music director faces resistance to increasing rigor in the classes and improving organizational systems. 6. Communicating and Leading Change in Organizations Christina M. Bates During a period of significant organizational change, a relocated manager is challenged to empower her employees, instill a sense of trust in a rapidly changing environment, and improve her organization's performance. 7. Managing a Merger: Leadership, Change, and Communication Cheryl Cockburn-Wootten, Mary Simpson, and Theodore E. ZornA New Zealand auto glass company focuses on leadership communication during a period of major organizational change. 8. Merged, Incompatible IT Cultures: Challenges of Organizational Change for a Computing Services Team Jeanne S. McPhersonAfter technology units at a large state university merge, complexities of organizational culture arise when competing subcultures are forced to integrate. 9. Your Attitude Determines Your Altitude: Reflecting on a Company-Sponsored Mountain Climb Erika L. Kirby A company mandated mountain climb raises issues of ethics, inclusion and corporate control for participants.
SECTION 2: VIRTUAL COMMUNICATION IN ORGANIZATION
10. Where Do We Go From Here? Edward C. Brewer During a period of rapid change, an email conflict replaces face-to-face discussion of the potential adoption of a new system. 11. Caught in the Intranet Jensen Chung An American working in the Asian-Pacific branch of a large company is criticized openly on the company's intranet, generating multiple conflicts. 12. The Difficulties of Virtual Leaders Alexander Lyon 'Virtual executives' face communication difficulties when attempting to lead employees in a dot-com organization. 13. Knowledge Is Power Melinda M. Villagran and Mary Hoffman With senior managers personally resistant to using technology, a relatively new employee is given a mandate to substantially increase technology use at the top of the organization. 14. Left Out of the Loop Niranjala D. Weerakkody Lack of intranet access for some managers creates serious problems for information dissemination and contributes to perceptions of inequities. 15. The E-Mails in the Clinic Initial Services Department Heather L. Walter A superior-subordinate relationship disrupts a productive department with ongoing conflict.
SECTION 3: TEAMWORK AND GROUP PROCESSES
16. The Fun Team Carolyn M. Anderson and Heather L. Walter An established firm is overwhelmed with e-commerce opportunities, necessitating the creation of an expanded and somewhat unconventional team to meet volume demands. 17. Reorganizing Human Resources at ASP Software Donald Anderson An organizational development consultant looks for ways to assist a vice president in reorganizing the human resources department at a high-tech organization. 18. Maintaining Faith Christine S. Davis A new director of an Interfaith Center for Aging is challenged by volunteer participation, board management, and establishing future directions. 19. Teaming Up for Change Maryanne Wanca-Thibault and Adelina Gomez Multidisciplinary teams work together in a new organization to intervene in serious domestic violence cases.
SECTION 4: DECISION MAKING AND PROBLEM SOLVING
20. How Much Does Passion Count? Stuart L. Esrock, Joy L. Hart, and Greg B. Leichty A non-profit organization faces the difficult task of finding a new leader in the midst of its most important public policy initiative. 21. Permission to Walk Michael W. Kramer An employee faces bureaucratic problems and ethical dilemmas as he tries to organize a fundraising event to assist an employee suffering from multiple sclerosis. 22. For the Good of Many Nancy M. Schullery and Melissa Gibson Hancox Faced with layoffs for the company's most productive manufacturing team, leadership introduces a controversial alternative work program in the non-profit sector. A Matter of Perspective Paige K. Turner and Robert L. Krizek A new director of patient care in the practice arm of a university's medical school faces patient dissatisfaction, needs for new processes, and space limitations as she attempts to reverse a declining revenue trend. 24. The 'Expert' Facilitator Mary E. Vielhaber A facilitator faces opposition to the processes he is using in a strategic planning session. 25. A Decision To Change Theodore E. Zorn, Jr. A team charged with a significant knowledge management project runs into opposition and quick cancellation of the effort.
SECTION 5: THE INDIVIDUAL AND THE ORGANIZATION
26. The First Day at Work Julie A. Davis A new-employee orientation session causes a new hire to question her decision to work for the company. 27. When a Good Thing Goes Bad Anne P. Hubbell A drug company faces a crisis over issues of creativity, differences in protocols, and disagreements among senior staff. 28. Bob's Dilemma Erika L. Kirby An expectant father faces a career dilemma when considering how to ask for paternity leave. 29. Working Without Papers Shawn D. Long Immigrants and undocumented workers face harassment and discrimination causing their supervisor to question next steps. 30. Corporate Counseling Steven K. May An employee, who had sessions with a corporate-sponsored counselor, learns she has lost her job and is concerned information from her counseling was part of the organizational decision process. 31. Managing Multiple Roles Caryn E. Medved and Julie Apker An employee managing multiple roles during an organizational merger faces stress, burnout, and work-family conflict. 32. The Peter Principle Joann Keyton By comparing his actions with his explanations, both a new and an experienced insurance adjuster recognize the incompetence of their supervisor. 33. No Laughing Matter Linda B. Dickmeyer and Scott G. Dickmeyer A young newcomer begins his career at an established organization and must recognize and adapt to the norms of a strong corporate culture. 34. Not on My Sabbath: Role Conflict and Impression Management in a Jewish Organization Joy Koesten Faced with a surprising role conflict, an employee discovers the challenges of superior-subordinate relationships, specifically those relating to face work, impression management, and power.
SECTION 6: DIVERSITY IN ORGANIZATIONAL COMMUNICATION
35. Where Does It Hurt? Cynthia A. Irizarry A female medical doctor finds being the first female in a medical practice group contentious and fraught with serious challenges. 36. Not a Typical Friday Marifran Mattson New leadership wanting change fires a 25-year employee, resulting in legal action and concerns from peers with much less experience. 37. A Case of Mistreatment at Work? Mary M. Meares and John G. Oetzel An employee perceives mistreatment while her coworkers consider their cultural references to be teasing. 38. The Penis People Diane K. Sloan Female consultants face obscene and sexist behaviors from large numbers of trainees challenging their abilities to handle the training classes. 39. Navigating the Limits of a Smile Sarah J. Tracy Cruise ship staff face challenges in creating expected customer service under difficult circumstances.
Free Shipping Get Free Shipping on orders over $25 (not including Rental and Marketplace). Order arrives in 5-10 business days.
Need it faster? We offer fast, flat-rate expedited shipping options.
Not the right book for you? We'll gladly take it back within 30 days.
To return an eTextbook:
Your eTextbook is non-returnable once it's been activated. You must contact us about returning your eTextbook before you activate it.
Returns are accepted within 30 days of the purchase date on your order confirmation.
This book qualifies for guaranteed cash back! Buy it now for , then:
Sell it back by:
Guaranteed cash back:
Cost of this book after cash back:
Take advantage of Guaranteed Cash Back. Send your book to us in good condition before the end of the buyback period, we'll send YOU a check, and you'll pay less for your textbooks!
If you find this book for less on Amazon.com (direct from Amazon, not marketplace sellers), we'll match it.
In our warehouse, waiting to ship directly to you.
We hand-inspect every used textbook to make sure it's in good condition.
Buy it now. Sell it later!
Sell this textbook for cash!
When you're done with this book, sell it back to Textbooks.com. In addition to the best possible buyback price, you'll get an extra 10% cash back just for being a customer.
We buy good-condition used textbooks year 'round, 24/7. No matter where you bought it, Textbooks.com will buy your textbooks for the most cash.
We hand-inspect every one of our used textbooks to ensure good condition.
Our used textbooks do NOT have:
Missing or torn pages
Missing or torn cover
Torn or damaged binding
A broken spine
This textbook has never been used.
Due to the size of eTextbooks, a high-speed internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.
Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet duringthe download process.
XP or Windows 7 (32 or 64 running in 32 bit mode), or Mac OS 10.6 or above
At least 512 MB RAM, 600 mHZ processor, and 40 MB of hard drive space (75MB for Mac OS)
What is the Marketplace? It's another way for you to get the right price on the books you need. We approved every Marketplace vendor to sell their books on Textbooks.com, so you know they're all reliable.
What are Marketplace shipping options? Marketplace items do not qualify for free shipping. When ordering from the Marketplace, please specify whether you want the seller to send your book Standard ($3.99/item) or Express ($6.99/item). To get free shipping over $25, just order directly from Textbooks.com instead of through the Marketplace.
FREE UPS 2nd Day Air Terms
Rental and Marketplace items are excluded. Offer is valid from 1/21/2013 12:00PM to 1/23/2013 11:59AM CST. Your order must be placed by 12 Noon CST to be processed on the same day. Minimum order value is $100.00 excluding Rental and Marketplace items. To redeem this offer, select "FREE UPS 2ND DAY AIR" at checkout. Offer not is not valid on previous orders.