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Summary: This reader contains 20 fascinating cases that show students how real-world organizations address communications issues.Edition/Copyright: 99
PART I: UNDERSTANDING THE COMMUNICATOR'S WORK.
Case 1: Consulting Cap-Hays: Negotiating Technical Texts and Contexts.
Examining Contexts, Texts, and Communicators.
Case 2: Hiring New Colleagues: Aviation International's Training Challenges.
Analyzing Work Documents.
Case 3: Designing a Plan of Action for the St. James Downtown Development Process.
Communication Processes and Production.
Case 4: Negotiating Conflicting Audience Needs: Producing Energy from Wind.
Writing for Readers.
Case 5: Reporting Test Results: SRI's New Biosyringe. Collaboration and Teamwork in the Workplace.
PART II: DEVELOPING THE COMMUNICATOR'S TOOLS.
Case 6: Locating and Recording Background Material on an HIV/AIDS Research Project.
Locating and Recording Information.
Case 7: Organizing and Designing the Annual Report of Our World, Inc.
Organizing Visual and Verbal Information.
Case 8: Designing Agri*Point's Hybrid Production Timetable.
Case 9: Charting Immigration Changes:
Communicating Visually with Statistical Data.
Using Visual Forms.
PART III: APPLYING THE COMMUNICATOR'S TECHNIQUES.
Case 10: Ensuring Safety in a Hazardous Workplace Environment: Revising and Editing Safety Instructions for Quality Electric.
Testing, Revising, Editing.
Case 11: Defining Ambiguous Parameters: Differentiating Technical Tools.
Case 12: Reviewing Royal Built's Owner's Manual: The Antilock Braking System Section.
Case 13: Evolution Publishing: Finding a New Way to Communicate Technical Information.
PART IV: COMPLETING DOCUMENTS.
Case 14: Meeting New Safety Standards: Dreamscape's Fire Escape Plan.
Case 15: Haley-Grimes Corporation and the New Puree Pump.
Case 16: Meeting Sitka's Medical Needs: A Proposal for Updated Technology.
Case 17: Architectural Risks: Lowe and Company's Dilemma.
PART V: MAINTAINING PROFESSIONAL COMMUNICATION.
Case 18: Designing and Explaining ISO 14000 Standards: Meeting Daimler-Benz's Environmental Obligations.
Case 19: Communicating STORM-FEST Data: Reading and Communicating Technical Information.
Reading Technical Documents.
Case 20: Using Technical Information in a Professional Review.
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