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Service Oriented Management Textbooks

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cover of Award-Winning Customer Service: 101 Ways to Guarantee Great Performance (07)

by Renee Evenson

Cover Type: Print On Demand
ISBN13: 978-0814474549
ISBN10: 0814474543

cover of Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison (2ND 09)

by Joe Calloway

Cover Type: Paperback
ISBN13: 978-0470496350
ISBN10: 0470496355

cover of Best Practices in Customer Service (98)

by Ron Zemke

Cover Type: Paperback
ISBN13: 978-0814470282
ISBN10: 0814470289

cover of Business 2000 : Customer Service (2ND 11)

by Doris Humphrey

Cover Type: Paperback
ISBN13: 978-0538740289
ISBN10: 0538740280

cover of Business Management in Local Church-Expanded (REV 96)

by David R. Pollock

Cover Type: Paperback
ISBN13: 978-0802409348
ISBN10: 0802409342

cover of Business Mastery (3RD 97)

by Cherie Sohnen-Moe

Cover Type: Paperback
ISBN13: 978-0962126543
ISBN10: 0962126543

cover of Business Mastery : A Guide for Creating a Fulfilling, Thriving Business and Keeping It Successful (4TH 08)

by Cherie Sohnen-Moe

Cover Type: Paperback
ISBN13: 978-0962126574
ISBN10: 0962126578

cover of Chocolates on the Pillow Aren`t Enough : Reinventing The Customer Experience (07)

by Jonathan M. Tisch

Cover Type: Hardback
ISBN13: 978-0470043554
ISBN10: 0470043555

cover of Clued in : How to Keep Customers Coming Back Again and Again (04)

by Lewis Carbone

Cover Type: Hardback
ISBN13: 978-0131015500
ISBN10: 0131015508

cover of Coaching Knock Your Socks off Service (97)

by Kristin Anderson an...

Cover Type: Print On Demand
ISBN13: 978-0814479353
ISBN10: 0814479359

cover of Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (2ND 08)

by Janelle Barlow

Cover Type: Paperback
ISBN13: 978-1576755822
ISBN10: 1576755827

cover of CRM Handbook : A Business Guide to Customer Relationship Management (02)

by Jill Dyche

Cover Type: Paperback
ISBN13: 978-0201730623
ISBN10: 0201730626

cover of Crowdsourcing: Why the Power of the Crowd Is Driving the Future of Business (08)

by Jeff Howe

Cover Type: Paperback
ISBN13: 978-0307396211
ISBN10: 0307396215

cover of Customer Mania! : It`s Never Too Late to Build a Customer-Focused Company (04)

by Ken Blanchard

Cover Type: Hardback
ISBN13: 978-0743270281
ISBN10: 0743270282

cover of Customer Relationship Management (02)

by Kristin L. Anderson...

Cover Type: Paperback
ISBN13: 978-0071379540
ISBN10: 0071379541

cover of Customer Relationship Management (2ND 08)

by Francis Buttle

Cover Type: Paperback
ISBN13: 978-1856175227
ISBN10: 1856175227

cover of Customer Relationship Management (3RD 15)

by Buttle

Cover Type: Paperback
ISBN13: 978-1138789838
ISBN10: 1138789836

cover of Customer Rules (09)

by C. Britt Beemer and...

Cover Type: Hardback
ISBN13: 978-0071603652
ISBN10: 0071603654

cover of Customer Rules: The 39 Essential Rules for Delivering Sensational Service (13)

by Lee Cockerell

Cover Type: Hardback
ISBN13: 978-0770435608
ISBN10: 0770435602

cover of Customer Satisfaction is Worthless, Customer Loyalty is Priceless (98)

by Jeffrey Gitomer

Cover Type: Hardback
ISBN13: 978-1885167309
ISBN10: 188516730X

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