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 |   |   |   | Service Oriented Management Textbooks

Service Oriented Management Textbooks

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cover of Basic Camp Management (8TH 12)

by Armand Ball and Bev...

Cover Type: Paperback
ISBN13: 978-1606792087
ISBN10: 1606792083

cover of Becoming a Category of One: How Extraordinary Companies Transcend Commodity and Defy Comparison (2ND 09)

by Joe Calloway

Cover Type: Paperback
ISBN13: 978-0470496350
ISBN10: 0470496355

cover of Best Practices in Customer Service (98)

by Ron Zemke

Cover Type: Paperback
ISBN13: 978-0814470282
ISBN10: 0814470289

cover of Business Mastery (3RD 97)

by Cherie Sohnen-Moe

Cover Type: Paperback
ISBN13: 978-0962126543
ISBN10: 0962126543

cover of Business Mastery : A Guide for Creating a Fulfilling, Thriving Business and Keeping It Successful (4TH 08)

by Cherie Sohnen-Moe

Cover Type: Paperback
ISBN13: 978-0962126574
ISBN10: 0962126578

cover of Calming Upset Customers (4TH 09)

by Rebecca L. Morgan

Cover Type: Paperback
ISBN13: 978-1426018343
ISBN10: 1426018347

cover of Casino Operations Management (2ND 05)

by Jim Kilby, Jim Fox ...

Cover Type: Hardback
ISBN13: 978-0471266327
ISBN10: 0471266329

cover of Clued in : How to Keep Customers Coming Back Again and Again (04)

by Lewis Carbone

Cover Type: Hardback
ISBN13: 978-0131015500
ISBN10: 0131015508

cover of Coaching Knock Your Socks off Service (97)

by Kristin Anderson an...

Cover Type: Print On Demand
ISBN13: 978-0814479353
ISBN10: 0814479359

cover of Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (2ND 08)

by Janelle Barlow

Cover Type: Paperback
ISBN13: 978-1576755822
ISBN10: 1576755827

cover of Course Ilt : Customer Relationship Management (03)

by Course Technology

Cover Type: Spiral
ISBN13: 978-0619161415
ISBN10: 0619161418

cover of Creative Management in Recreation, Park, and Leisure Services (6TH 00)

by Richard Kraus and J...

Cover Type: Hardback
ISBN13: 978-0072300314
ISBN10: 0072300310

cover of CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers (4TH 10)

by Paul Greenberg

Cover Type: Hardback
ISBN13: 978-0071590457
ISBN10: 0071590455

cover of Customer Century (00)

by Anders Gronstedt

Cover Type: Hardback
ISBN13: 978-0415921992
ISBN10: 0415921996

cover of Customer Mania! : It`s Never Too Late to Build a Customer-Focused Company (04)

by Ken Blanchard

Cover Type: Hardback
ISBN13: 978-0743270281
ISBN10: 0743270282

cover of Customer Relationship Management (02)

by Kristin L. Anderson...

Cover Type: Paperback
ISBN13: 978-0071379540
ISBN10: 0071379541

cover of Customers for Life - Revised and Updated : How to Turn That One-Time Buyer Into a Lifetime Customer (REV 02)

by Carl Sewell and Pau...

Cover Type: Paperback
ISBN13: 978-0385504454
ISBN10: 0385504454

cover of Design And Management Of Service Processes (96)

by Rohit Ramaswamy

Cover Type: Hardback
ISBN13: 978-0201633832
ISBN10: 0201633833

cover of Developing Knowledge-Based Client... (00)

by Dawson

Cover Type: Paperback
ISBN13: 978-0750671859
ISBN10: 0750671858

cover of Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy (00)

by Roland T. Rust, Val...

Cover Type: Hardback
ISBN13: 978-0684864662
ISBN10: 0684864665

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