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Service Oriented Management Textbooks

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cover of Customer Century (00)

by Anders Gronstedt

Cover Type: Hardback
ISBN13: 978-0415921992
ISBN10: 0415921996

cover of Customer Mania! : It`s Never Too Late to Build a Customer-Focused Company (04)

by Ken Blanchard

Cover Type: Hardback
ISBN13: 978-0743270281
ISBN10: 0743270282

cover of Customer Relationship Management (02)

by Kristin L. Anderson...

Cover Type: Paperback
ISBN13: 978-0071379540
ISBN10: 0071379541

cover of Customer Relationship Management (06)

by V. Kumar and Werner...

Cover Type: Paperback
ISBN13: 978-0471271338
ISBN10: 0471271330

cover of Customer Relationship Management (2ND 08)

by Francis Buttle

Cover Type: Paperback
ISBN13: 978-1856175227
ISBN10: 1856175227

cover of Customer Relationship Management (2ND 12)

by V. Kumar and Werner...

Cover Type: Hardback
ISBN13: 978-3642201301
ISBN10: 364220130X

cover of Customer Relationship Management (3RD 15)

by Buttle

Cover Type: Paperback
ISBN13: 978-1138789838
ISBN10: 1138789836

cover of Customer Rules (09)

by C. Britt Beemer and...

Cover Type: Hardback
ISBN13: 978-0071603652
ISBN10: 0071603654

cover of Customer Rules: The 39 Essential Rules for Delivering Sensational Service (13)

by Lee Cockerell

Cover Type: Hardback
ISBN13: 978-0770435608
ISBN10: 0770435602

cover of Customer Satisfaction is Worthless, Customer Loyalty is Priceless (98)

by Jeffrey Gitomer

Cover Type: Hardback
ISBN13: 978-1885167309
ISBN10: 188516730X

cover of Customer Service for Dummies (3RD 06)

by Karen Leland and Ke...

Cover Type: Paperback
ISBN13: 978-0471768692
ISBN10: 0471768693

cover of Customer Service in Tourism and Hospitality (12)

by Simon Hudson

Cover Type: Paperback
ISBN13: 978-1908999344
ISBN10: 1908999349

cover of Customer Service Training 101 (2ND 11)

by Renee Evenson

Cover Type: Paperback
ISBN13: 978-0814416419
ISBN10: 0814416411

cover of Customer-Driven Company : Moving from Talk to Action (93)

by Richard C. Whiteley

Cover Type: Paperback
ISBN13: 978-0201608137
ISBN10: 0201608138

cover of Customers for Life - Revised and Updated : How to Turn That One-Time Buyer Into a Lifetime Customer (REV 02)

by Carl Sewell and Pau...

Cover Type: Paperback
ISBN13: 978-0385504454
ISBN10: 0385504454

cover of Delivering Knock Your Socks Off Service (5TH 11)

by Performance Researc...

Cover Type: Paperback
ISBN13: 978-0814417553
ISBN10: 0814417558

cover of Design And Management Of Service Processes (96)

by Rohit Ramaswamy

Cover Type: Hardback
ISBN13: 978-0201633832
ISBN10: 0201633833

cover of Design Thinking: Integrating Innovation, Customer Experience, and Brand Value (09)

by Thomas Lockwood

Cover Type: Paperback
ISBN13: 978-1581156683
ISBN10: 1581156685

cover of Developing Knowledge-Based Client... (00)

by Dawson

Cover Type: Paperback
ISBN13: 978-0750671859
ISBN10: 0750671858

cover of Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy (00)

by Roland T. Rust, Val...

Cover Type: Hardback
ISBN13: 978-0684864662
ISBN10: 0684864665

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