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Service Oriented Management Textbooks

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cover of Customer Relationship Management (02)

by Kristin L. Anderson...

Cover Type: Paperback
ISBN13: 978-0071379540
ISBN10: 0071379541

cover of Customer Relationship Management (2ND 08)

by Francis Buttle

Cover Type: Paperback
ISBN13: 978-1856175227
ISBN10: 1856175227

cover of Customer Relationship Management (2ND 12)

by V. Kumar and Werner...

Cover Type: Hardback
ISBN13: 978-3642201301
ISBN10: 364220130X

cover of Customer Relationship Management (3RD 15)

by Buttle

Cover Type: Paperback
ISBN13: 978-1138789838
ISBN10: 1138789836

cover of Customer Rules (09)

by C. Britt Beemer and...

Cover Type: Hardback
ISBN13: 978-0071603652
ISBN10: 0071603654

cover of Customer Satisfaction is Worthless, Customer Loyalty is Priceless (98)

by Jeffrey Gitomer

Cover Type: Hardback
ISBN13: 978-1885167309
ISBN10: 188516730X

cover of Customer Service for Dummies (3RD 06)

by Karen Leland and Ke...

Cover Type: Paperback
ISBN13: 978-0471768692
ISBN10: 0471768693

cover of Customer Service Training 101 (2ND 11)

by Renee Evenson

Cover Type: Paperback
ISBN13: 978-0814416419
ISBN10: 0814416411

cover of Customer-Driven Company : Moving from Talk to Action (93)

by Richard C. Whiteley

Cover Type: Paperback
ISBN13: 978-0201608137
ISBN10: 0201608138

cover of Customers for Life - Revised and Updated : How to Turn That One-Time Buyer Into a Lifetime Customer (REV 02)

by Carl Sewell and Pau...

Cover Type: Paperback
ISBN13: 978-0385504454
ISBN10: 0385504454

cover of Delivering Knock Your Socks Off Service (5TH 11)

by Performance Researc...

Cover Type: Paperback
ISBN13: 978-0814417553
ISBN10: 0814417558

cover of Design And Management Of Service Processes (96)

by Rohit Ramaswamy

Cover Type: Hardback
ISBN13: 978-0201633832
ISBN10: 0201633833

cover of Design Thinking: Integrating Innovation, Customer Experience, and Brand Value (3RD 09)

by Thomas Lockwood

Cover Type: Paperback
ISBN13: 978-1581156683
ISBN10: 1581156685

cover of Developing Knowledge-Based Client... (00)

by Dawson

Cover Type: Paperback
ISBN13: 978-0750671859
ISBN10: 0750671858

cover of Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy (00)

by Roland T. Rust, Val...

Cover Type: Hardback
ISBN13: 978-0684864662
ISBN10: 0684864665

cover of Effective Security Management (4TH 03)

by Charles Sennewald

Cover Type: Print On Demand
ISBN13: 978-0750674546
ISBN10: 0750674547

cover of Effective Security Management (5TH 11)

by Charles A. Sennewal...

Cover Type: Hardback
ISBN13: 978-0123820129
ISBN10: 012382012X

cover of Enterprise Systems for Management (2ND 12)

by Luvai Motiwalla

Cover Type: Paperback
ISBN13: 978-0132145763
ISBN10: 0132145766

cover of Exceptional Service, Exceptional Profit (10)

by Leonardo Inghilleri

Cover Type: Hardback
ISBN13: 978-0814415382
ISBN10: 0814415385

cover of Four Seasons: The Story of a Business Philosophy (09)

by Isadore Sharp

Cover Type: Hardback
ISBN13: 978-1591842446
ISBN10: 1591842441

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