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Service Oriented Management Textbooks

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cover of Customer Relationship Management (08)

by Goddsrd

Cover Type: Print On Demand
ISBN13: 978-0754671565
ISBN10: 0754671569

cover of Customer Rules (09)

by C. Britt Beemer and...

Cover Type: Hardback
ISBN13: 978-0071603652
ISBN10: 0071603654

cover of Customer Rules: The 39 Essential Rules for Delivering Sensational Service (13)

by Lee Cockerell

Cover Type: Hardback
ISBN13: 978-0770435608
ISBN10: 0770435602

cover of Customer Satisfaction is Worthless, Customer Loyalty is Priceless (98)

by Jeffrey Gitomer

Cover Type: Hardback
ISBN13: 978-1885167309
ISBN10: 188516730X

cover of Customer Service Excellence (14)

by Ray Roberge

Cover Type: Paperback
ISBN13: 978-1499333053
ISBN10: 1499333056

cover of Customer-Driven Company : Moving from Talk to Action (93)

by Richard C. Whiteley

Cover Type: Paperback
ISBN13: 978-0201608137
ISBN10: 0201608138

cover of Customers for Life - Revised and Updated: How to Turn That One-Time Buyer Into a Lifetime Customer (REV 02)

by Carl Sewell

Cover Type: Paperback
ISBN13: 978-0385504454
ISBN10: 0385504454

cover of Delivering Knock Your Socks Off Service (5TH 12)

by Performance Researc...

Cover Type: Paperback
ISBN13: 978-0814417553
ISBN10: 0814417558

cover of Design And Management Of Service Processes (96)

by Rohit Ramaswamy

Cover Type: Hardback
ISBN13: 978-0201633832
ISBN10: 0201633833

cover of Design Thinking: Integrating Innovation, Customer Experience, and Brand Value (09)

by Thomas Lockwood

Cover Type: Paperback
ISBN13: 978-1581156683
ISBN10: 1581156685

cover of Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy (00)

by Roland T. Rust, Val...

Cover Type: Hardback
ISBN13: 978-0684864662
ISBN10: 0684864665

cover of Exceptional Service, Exceptional Profit (10)

by Leonardo Inghilleri

Cover Type: Hardback
ISBN13: 978-0814415382
ISBN10: 0814415385

cover of Four Seasons: The Story of a Business Philosophy (09)

by Isadore Sharp

Cover Type: Hardback
ISBN13: 978-1591842446
ISBN10: 1591842441

cover of Funeral Home Customer Service A-Z : Creating Exceptional Experiences for Today`s Families (01)

by Alan D. Wolfelt

Cover Type: Paperback
ISBN13: 978-1879651449
ISBN10: 1879651440

cover of Guide to Customer Service Skills for the Service Desk Professional (3RD 11)

by Donna Knapp

Cover Type: Paperback
ISBN13: 978-0538748537
ISBN10: 0538748532

cover of Guide to Customer Service Skills for the Service Desk Professional (4TH 15)

by Donna Knapp

Cover Type: Paperback
ISBN13: 978-1285063584
ISBN10: 1285063589

cover of Guide to Customer Services Skills for the Help Desk Professional (2ND 05)

by Donna Knapp

Cover Type: Paperback
ISBN13: 978-0619216412
ISBN10: 0619216417

cover of Handbook of CRM (06)

by Adrian Payne

Cover Type: Print On Demand
ISBN13: 978-0750664370
ISBN10: 0750664371

cover of Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results (03)

by Jack Mitchell

Cover Type: Hardback
ISBN13: 978-1401300340
ISBN10: 1401300340

cover of Inside the Magic Kingdom : Seven Keys to Disney`s Success ((REV)97)

by Tom Connellan

Cover Type: Hardback
ISBN13: 978-1885167231
ISBN10: 1885167237