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Service Oriented Management Textbooks

Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (2ND 08)
Janelle Barlow
Paperback
ISBN13: 978-1576755822
ISBN10: 1576755827
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$9.41
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Course Ilt : Customer Relationship Management (03)
Course Technology
Spiral
ISBN13: 978-0619161415
ISBN10: 0619161418
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$7.46
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Creative Management in Recreation, Park, and Leisure Services (6TH 00)
Richard Kraus and Joseph E. Curtis
Hardback
ISBN13: 978-0072300314
ISBN10: 0072300310
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$5.00
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CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers (4TH 10)
Paul Greenberg
Hardback
ISBN13: 978-0071590457
ISBN10: 0071590455
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$14.04
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CRM Handbook : A Business Guide to Customer Relationship Management (02)
Jill Dyche
Paperback
ISBN13: 978-0201730623
ISBN10: 0201730626
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$27.30
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Customer Century (00)
Anders Gronstedt
Hardback
ISBN13: 978-0415921992
ISBN10: 0415921996
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Customer Comes Second : Put Your People First and Watch `em Kick Butt (02)
Hal F. Rosenbluth and Diane McFerrin Peters
Hardback
ISBN13: 978-0060526566
ISBN10: 0060526564
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Customer Equity : Building and Managing Relationships as Valuable Assets (01)
Robert C. Blattberg, Gary Getz and Jacquelyn S. Thomas
Hardback
ISBN13: 978-0875847641
ISBN10: 0875847641
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$17.55
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Customer Mania! : It`s Never Too Late to Build a Customer-Focused Company (04)
Ken Blanchard
Hardback
ISBN13: 978-0743270281
ISBN10: 0743270282
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$5.75
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Customer Relationship Management (07)
William Wagner and Michael Zubey
Paperback
ISBN13: 978-1423900849
ISBN10: 1423900847
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$21.75
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