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Service Oriented Management Textbooks

Casino Operations Management (2ND 05)
Jim Kilby, Jim Fox and Anthony F. Lucas
Hardback
ISBN13: 978-0471266327
ISBN10: 0471266329
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$58.98
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$88.46
Chocolates on the Pillow Aren`t Enough : Reinventing The Customer Experience (07)
Jonathan M. Tisch
Hardback
ISBN13: 978-0470043554
ISBN10: 0470043555
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$6.74
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Clued in : How to Keep Customers Coming Back Again and Again (04)
Lewis Carbone
Hardback
ISBN13: 978-0131015500
ISBN10: 0131015508
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$8.75
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Coaching Knock Your Socks off Service (97)
Kristin Anderson and Ron Zemke
Print On Demand
ISBN13: 978-0814479353
ISBN10: 0814479359
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$7.39
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Competing in a Service Economy : How to Create a Competitive Advantage Through Service Development and Innovation (03)
Michael D. Johnson and Anders Gustafsson
Print On Demand
ISBN13: 978-0470448212
ISBN10: 0470448210
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$17.16
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Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (2ND 08)
Janelle Barlow
Paperback
ISBN13: 978-1576755822
ISBN10: 1576755827
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$4.77
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Course Ilt : Customer Relationship Management (03)
Course Technology
Spiral
ISBN13: 978-0619161415
ISBN10: 0619161418
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$5.49
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Creative Management in Recreation, Park, and Leisure Services (6TH 00)
Richard Kraus and Joseph E. Curtis
Hardback
ISBN13: 978-0072300314
ISBN10: 0072300310

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CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers (4TH 10)
Paul Greenberg
Hardback
ISBN13: 978-0071590457
ISBN10: 0071590455

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CRM Handbook : A Business Guide to Customer Relationship Management (02)
Jill Dyche
Paperback
ISBN13: 978-0201730623
ISBN10: 0201730626
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$27.30
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