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Service Oriented Management Textbooks

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cover of Guide to Customer Service Skills for the Service Desk Professional (4TH 15)

by Donna Knapp

Cover Type: Paperback
ISBN13: 978-1285063584
ISBN10: 1285063589

cover of Guide to Customer Services Skills for the Help Desk Professional (2ND 05)

by Donna Knapp

Cover Type: Paperback
ISBN13: 978-0619216412
ISBN10: 0619216417

cover of Guide To Six Sigma and Process Improve... (2ND 15)

by Gitlow

Cover Type: Hardback
ISBN13: 978-0133925364
ISBN10: 0133925366

cover of Handbook of CRM (06)

by Adrian Payne

Cover Type: Hardback
ISBN13: 978-0750664370
ISBN10: 0750664371

cover of How to Win Customers and Keep Them for Life : Revised and Updated for the Digital Age (REV 00)

by Michael Leboeuf

Cover Type: Paperback
ISBN13: 978-0425175019
ISBN10: 0425175014

cover of Hug Your Customers : The Proven Way to Personalize Sales and Achieve Astounding Results (03)

by Jack Mitchell

Cover Type: Hardback
ISBN13: 978-1401300340
ISBN10: 1401300340

cover of Inside the Magic Kingdom : Seven Keys to Disney`s Success ((REV)97)

by Tom Connellan

Cover Type: Hardback
ISBN13: 978-1885167231
ISBN10: 1885167237

cover of Introduction to Security : Operations and Management (4TH 13)

by P. J. Ortmeier

Cover Type: Paperback
ISBN13: 978-0132682954
ISBN10: 0132682958

cover of Introduction to Security: Operations and Management (3RD 09)

by P.J. Ortmeier

Cover Type: Paperback
ISBN13: 978-0135129272
ISBN10: 0135129273

cover of Issues and Ethics In Helping Professions with Aca `14 - With Access (9TH 15)

by Gerald Corey

Cover Type: Paperback
ISBN13: 978-1305388284
ISBN10: 1305388283

cover of Issues and Ethics in the Helping Professions, Updated with 2014 ACA Codes (9TH 15)

by Gerald Corey, Maria...

Cover Type: Paperback
ISBN13: 978-1305389458
ISBN10: 130538945X

cover of Leadership and Administration of Outdoor Pursuits (3RD 07)

by Blanchard

Cover Type: Hardback
ISBN13: 978-1892132727
ISBN10: 1892132729

cover of Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (03)

by Michael L. George

Cover Type: Hardback
ISBN13: 978-0071418218
ISBN10: 0071418210

cover of Lessons in Excellence from Charlie Trotter (99)

by Paul Clarke

Cover Type: Hardback
ISBN13: 978-0898159080
ISBN10: 0898159083

cover of Lessons in Service From Charles Trotter (01)

by Edmund Lawler and E...

Cover Type: Hardback
ISBN13: 978-1580083157
ISBN10: 1580083153

cover of Management and the Arts (4TH 09)

by William Byrnes

Cover Type: Paperback
ISBN13: 978-0240810041
ISBN10: 024081004X

cover of Management and the Arts (5TH 15)

by William Byrnes

Cover Type: Paperback
ISBN13: 978-0415663298
ISBN10: 0415663296

cover of Management of Clubs, Recreation, and Sport : Concepts and Applications (99)

by Tom Sawyer and Owen...

Cover Type: Paperback
ISBN13: 978-1571670274
ISBN10: 1571670270

cover of Management of Park and Recreation Agencies (2ND 04)

by Betty Vandersmissen

Cover Type: Hardback
ISBN13: 978-0975892633
ISBN10: 0975892630

cover of Managing by Values : How to Put Your Values into Action for Extraordinary Results (97)

by Kenneth Blanchard

Cover Type: Paperback
ISBN13: 978-1576752746
ISBN10: 1576752747

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