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Service Oriented Management Textbooks

Customer Century (00)
Anders Gronstedt
Hardback
ISBN13: 978-0415921992
ISBN10: 0415921996
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$32.50
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Customer Comes Second : Put Your People First and Watch `em Kick Butt (02)
Hal F. Rosenbluth and Diane McFerrin Peters
Hardback
ISBN13: 978-0060526566
ISBN10: 0060526564
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$10.53
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Customer Equity : Building and Managing Relationships as Valuable Assets (01)
Robert C. Blattberg, Gary Getz and Jacquelyn S. Thomas
Hardback
ISBN13: 978-0875847641
ISBN10: 0875847641
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$17.55
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Customer Mania! : It`s Never Too Late to Build a Customer-Focused Company (04)
Ken Blanchard
Hardback
ISBN13: 978-0743270281
ISBN10: 0743270282
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Customer Relationship Management (02)
Kristin L. Anderson and Carol J. Kerr
Paperback
ISBN13: 978-0071379540
ISBN10: 0071379541
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eTextbook
$16.95
Customer Relationship Management (07)
William Wagner and Michael Zubey
Paperback
ISBN13: 978-1423900849
ISBN10: 1423900847
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Customer Relationship Management (2ND 08)
Francis Buttle
Paperback
ISBN13: 978-1856175227
ISBN10: 1856175227
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$21.29
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$24.83
Customer Rules (09)
C. Britt Beemer and Robert L. Shook
Hardback
ISBN13: 978-0071603652
ISBN10: 0071603654
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$13.26
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eTextbook
$34.00
Customer Satisfaction is Worthless, Customer Loyalty is Priceless (98)
Jeffrey Gitomer
Hardback
ISBN13: 978-1885167309
ISBN10: 188516730X
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$15.00
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Customer-Driven Company : Moving from Talk to Action (93)
Richard C. Whiteley
Paperback
ISBN13: 978-0201608137
ISBN10: 0201608138
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