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Service Oriented Management Textbooks

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cover of Perfect Phrases for Customer Service (2ND 11)

by Robert Bacal

Cover Type: Paperback
ISBN13: 978-0071745062
ISBN10: 0071745068

cover of Professional Management of Housekeeping Operations (5TH 08)

by Thomas J. A. Jones

Cover Type: Hardback
ISBN13: 978-0471762447
ISBN10: 047176244X

cover of Pursuit Of Wow! (94)

by Peters,Thomas J

Cover Type: Paperback
ISBN13: 978-0679755555
ISBN10: 0679755551

cover of Quality Management for Organizational Excellence (8TH 16)

by David L. Goetsch

Cover Type: Hardback
ISBN13: 978-0133791853
ISBN10: 0133791858

cover of Rainmaking Conversations (11)

by Mike Schultz and Jo...

Cover Type: Hardback
ISBN13: 978-0470922231
ISBN10: 0470922230

cover of Raving Fans : A Revolutionary Approach To Customer Service (93)

by Kenneth Blanchard a...

Cover Type: Hardback
ISBN13: 978-0688123161
ISBN10: 0688123163

cover of Sales Management: Building Customer Relationships and Partnerships (09)

by Hair, Anderson, Bab...

Cover Type: Hardback
ISBN13: 978-0618721016
ISBN10: 0618721010

cover of Security Operations Management (2ND 07)

by Robert McCrie

Cover Type: Print On Demand
ISBN13: 978-0750678827
ISBN10: 0750678828

cover of Security Operations Management (3RD 16)

by McCrie

Cover Type: Paperback
ISBN13: 978-0128023969
ISBN10: 0128023961

cover of Service Breakthroughs (90)

by Heskett

Cover Type: Paperback
ISBN13: 978-1416576860
ISBN10: 141657686X

cover of Service Etiquette (4TH 88)

by Oretha D. Swartz

Cover Type: Hardback
ISBN13: 978-0870216206
ISBN10: 0870216201

cover of Service Etiquette (5TH 09)

by Cherlynn Conetsco a...

Cover Type: Hardback
ISBN13: 978-1591143574
ISBN10: 1591143578

cover of Service Management : Oper., Strategies.. -Access (8TH 14)

by James A. Fitzsimmon...

Cover Type: Access Code
ISBN13: 978-0077498863
ISBN10: 0077498860

cover of Service Management : Operations, Strategy, Information Technology - Text (7TH 11)

by James A. Fitzsimmon...

Cover Type: Hardback
ISBN13: 978-0073403359
ISBN10: 0073403350

cover of Service Management : Operations, Strategy, Information Technology - With CD (6TH 08)

by James A Fitzsimmons...

Cover Type: Hardback
ISBN13: 978-0077228491
ISBN10: 0077228499

cover of Service Management: Operations, Strategy, Information Technology - Text Only (8TH 14)

by James A. Fitzsimmon...

Cover Type: Hardback
ISBN13: 978-0078024078
ISBN10: 0078024072

cover of Service Management: Operations, Strategy, Information Technology - with Service Model Software Access Card (8TH 14)

by James Fitzsimmons

Cover Type: Hardback
ISBN13: 978-0077841201
ISBN10: 0077841204

cover of Service Profit Chain (97)

by James L. Heskett, W...

Cover Type: Hardback
ISBN13: 978-0684832562
ISBN10: 0684832569

cover of Services Management : The New Paradigm in Hospitality (07)

by Jay Kandampully and...

Cover Type: Paperback
ISBN13: 978-0131916548
ISBN10: 0131916548

cover of Serving Internal and External Customers (04)

by Anne Swartzlander

Cover Type: Paperback
ISBN13: 978-0130283412
ISBN10: 013028341X

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