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Service Oriented Management Textbooks

Delivering Quality Service : Balancing Customer Perceptions and Expectations (90)
Valarie A. Zeithaml, Leonard L. Berry and A. Parasuraman
Hardback
ISBN13: 978-0029357019
ISBN10: 0029357012
Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy (00)
Roland T. Rust, Valarie A. Zeithaml and Katherine N. Lemon
Hardback
ISBN13: 978-0684864662
ISBN10: 0684864665
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Enterprise Systems for Management (09)
Luvai Motiwalla and Jeffrey Thompson
Paperback
ISBN13: 978-0132335317
ISBN10: 013233531X
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Exceptional Customer Service : Going Beyond Your Good Service to Exceed the Cutomer`s Expectation (01)
Lisa Ford, David McNair and Bill Perry
Paperback
ISBN13: 978-1580624589
ISBN10: 1580624588
Four Seasons: The Story of a Business Philosophy (09)
Isadore Sharp
Hardback
ISBN13: 978-1591842446
ISBN10: 1591842441
Guide to Customer Service Skills for the Service Desk Professional (3RD 11)
Donna Knapp
Paperback
ISBN13: 978-0538748537
ISBN10: 0538748532
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$12.68
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eTextbook
$42.49
Guide to Customer Services Skills for the Help Desk Professional (2ND 05)
Donna Knapp
Paperback
ISBN13: 978-0619216412
ISBN10: 0619216417
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$5.00
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$41.68
Handbook of CRM (06)
Adrian Payne
Hardback
ISBN13: 978-0750664370
ISBN10: 0750664371
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$58.46
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