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Service Oriented Management Textbooks

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cover of Managing Organizations for Sport and Physical Activity : A Systems Perspective (4TH 14)

by Packianathan Chella...

Cover Type: Print On Demand
ISBN13: 978-1621590149
ISBN10: 1621590143

cover of Managing Professional Service Firm (93)

by David H. Maister

Cover Type: Paperback
ISBN13: 978-0684834313
ISBN10: 0684834316

cover of Managing Services - Text Only (03)

by Mark M. Davis and J...

Cover Type: Hardback
ISBN13: 978-0072464269
ISBN10: 0072464267

cover of Moments of Truth (87)

by Jan Carlzon

Cover Type: Paperback
ISBN13: 978-0060915803
ISBN10: 0060915803

cover of Nordstrom Way to Customer Service Excellence (3RD 12)

by Robert Spector

Cover Type: Hardback
ISBN13: 978-1118076675
ISBN10: 1118076672

cover of Nursing Home Administration (7TH 16)

by James E. Allen

Cover Type: Paperback
ISBN13: 978-0826128546
ISBN10: 0826128548

cover of One to One Future (93)

by Don Peppers and Mar...

Cover Type: Hardback
ISBN13: 978-0385425285
ISBN10: 0385425287

cover of Outside in (12)

by Harley Manning

Cover Type: Hardback
ISBN13: 978-0547913988
ISBN10: 0547913982

cover of Perfect Phrases for Customer Service (2ND 11)

by Robert Bacal

Cover Type: Paperback
ISBN13: 978-0071745062
ISBN10: 0071745068

cover of Pursuit Of Wow! (94)

by Peters,Thomas J

Cover Type: Paperback
ISBN13: 978-0679755555
ISBN10: 0679755551

cover of Quality Management for Organizational Excellence (6TH 10)

by David L. Goetsch

Cover Type: Hardback
ISBN13: 978-0135019672
ISBN10: 0135019672

cover of Quality Management for Organizational Excellence (7TH 13)

by David L. Goetsch

Cover Type: Hardback
ISBN13: 978-0132558983
ISBN10: 013255898X

cover of Quality Management for Organizational Excellence (8TH 16)

by David L. Goetsch

Cover Type: Hardback
ISBN13: 978-0133791853
ISBN10: 0133791858

cover of Rainmaking Conversations (11)

by Mike Schultz and Jo...

Cover Type: Hardback
ISBN13: 978-0470922231
ISBN10: 0470922230

cover of Raving Fans: A Revolutionary Approach To Customer Service (93)

by Kenneth Blanchard a...

Cover Type: Hardback
ISBN13: 978-0688123161
ISBN10: 0688123163

cover of Sales Management: Building Customer Relationships and Partnerships (09)

by Hair, Anderson, Bab...

Cover Type: Hardback
ISBN13: 978-0618721016
ISBN10: 0618721010

cover of Security Operations Management (3RD 16)

by McCrie

Cover Type: Paperback
ISBN13: 978-0128023969
ISBN10: 0128023961

cover of Service Breakthroughs (90)

by Heskett

Cover Type: Paperback
ISBN13: 978-1416576860
ISBN10: 141657686X

cover of Service Etiquette (4TH 88)

by Oretha D. Swartz

Cover Type: Hardback
ISBN13: 978-0870216206
ISBN10: 0870216201

cover of Service Etiquette (5TH 09)

by Cherlynn Conetsco a...

Cover Type: Hardback
ISBN13: 978-1591143574
ISBN10: 1591143578