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Service Oriented Management Textbooks

Customer-Driven Company : Moving from Talk to Action (93)
Richard C. Whiteley
Paperback
ISBN13: 978-0201608137
ISBN10: 0201608138
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Customers for Life - Revised and Updated : How to Turn That One-Time Buyer Into a Lifetime Customer (REV 02)
Carl Sewell and Paul B. Brown
Paperback
ISBN13: 978-0385504454
ISBN10: 0385504454
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$5.85
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Delivering Knock Your Socks off Service (4TH 07)
Performance Research Associates
Paperback
ISBN13: 978-0814473658
ISBN10: 0814473652
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Delivering Knock Your Socks Off Service (5TH 11)
Performance Research Associates
Paperback
ISBN13: 978-0814417553
ISBN10: 0814417558
Design And Management Of Service Processes (96)
Rohit Ramaswamy
Hardback
ISBN13: 978-0201633832
ISBN10: 0201633833
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$26.00
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Driving Customer Equity : How Customer Lifetime Value Is Reshaping Corporate Strategy (00)
Roland T. Rust, Valarie A. Zeithaml and Katherine N. Lemon
Hardback
ISBN13: 978-0684864662
ISBN10: 0684864665
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$13.25
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Effective Security Management (4TH 03)
Charles Sennewald
Print On Demand
ISBN13: 978-0750674546
ISBN10: 0750674547
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$5.00
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$12.98
eTextbook
$84.95
Effective Security Management (5TH 11)
Charles A. Sennewald
Hardback
ISBN13: 978-0123820129
ISBN10: 012382012X
eTextbook
$69.95
Enterprise Systems for Management (09)
Luvai Motiwalla and Jeffrey Thompson
Paperback
ISBN13: 978-0132335317
ISBN10: 013233531X
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