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Service Oriented Management Textbooks

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cover of Media Management in the Age of Giants (2ND 12)

by Dennis Herrick

Cover Type: Paperback
ISBN13: 978-0826351630
ISBN10: 0826351638

cover of Moments of Truth (87)

by Jan Carlzon

Cover Type: Paperback
ISBN13: 978-0060915803
ISBN10: 0060915803

cover of Nordstrom Way (95)

by Robert Spector and ...

Cover Type: Paperback
ISBN13: 978-0471161608
ISBN10: 0471161608

cover of Nordstrom Way to Customer Service Excellence (05)

by Robert Spector and ...

Cover Type: Paperback
ISBN13: 978-0471702863
ISBN10: 0471702862

cover of Nursing Home Administration (6TH 12)

by James E. Allen

Cover Type: Hardback
ISBN13: 978-0826107046
ISBN10: 0826107044

cover of One to One Future (93)

by Don Peppers and Mar...

Cover Type: Hardback
ISBN13: 978-0385425285
ISBN10: 0385425287

cover of Professional Management of Housekeeping Operations (4TH 05)

by Robert J. Martin an...

Cover Type: Paperback
ISBN13: 978-0471268949
ISBN10: 0471268941

cover of Professional Management of Housekeeping Operations (5TH 08)

by Thomas J. A. Jones

Cover Type: Hardback
ISBN13: 978-0471762447
ISBN10: 047176244X

cover of Pursuit Of Wow! (94)

by Peters,Thomas J

Cover Type: Paperback
ISBN13: 978-0679755555
ISBN10: 0679755551

cover of Quality Facility Management : A Marketing and Customer Service Approach (95)

by Stormy Friday

Cover Type: Hardback
ISBN13: 978-0471023227
ISBN10: 0471023221

cover of Quality Management for Organizational Excellence (6TH 10)

by David L. Goetsch

Cover Type: Hardback
ISBN13: 978-0135019672
ISBN10: 0135019672

cover of Quality Management for Organizational Excellence (7TH 13)

by David L. Goetsch

Cover Type: Hardback
ISBN13: 978-0132558983
ISBN10: 013255898X

cover of Quality Management for Organizational Excellence (8TH 16)

by David L. Goetsch

Cover Type: Hardback
ISBN13: 978-0133791853
ISBN10: 0133791858

cover of Raving Fans : A Revolutionary Approach To Customer Service (93)

by Kenneth Blanchard a...

Cover Type: Hardback
ISBN13: 978-0688123161
ISBN10: 0688123163

cover of Return on Customer : Creating Maximum Value From Your Scarcest Resource (05)

by Don Peppers and Mar...

Cover Type: Hardback
ISBN13: 978-0385510301
ISBN10: 0385510306

cover of Sales Management: Building Customer Relationships and Partnerships (09)

by Hair, Anderson, Bab...

Cover Type: Hardback
ISBN13: 978-0618721016
ISBN10: 0618721010

cover of Security Operations Management (2ND 07)

by Robert McCrie

Cover Type: Print On Demand
ISBN13: 978-0750678827
ISBN10: 0750678828

cover of Service Breakthroughs (90)

by Heskett

Cover Type: Paperback
ISBN13: 978-1416576860
ISBN10: 141657686X

cover of Service Management : Oper., Strategies.. -Access (8TH 14)

by James A. Fitzsimmon...

Cover Type: Access Code
ISBN13: 978-0077498863
ISBN10: 0077498860

cover of Service Management : Operations, Strategies, Information Technology- With Access (8TH 14)

by James Fitzsimmons

Cover Type: Hardback
ISBN13: 978-0077841201
ISBN10: 0077841204

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