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Service Oriented Management Textbooks

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cover of Starbuck Experience : 5 Principles for Turning Ordinary Into Extraordinary (07)

by Joseph Michelli

Cover Type: Hardback
ISBN13: 978-0071477840
ISBN10: 0071477845

cover of Strategic Customer Service (09)

by John A. Goodman

Cover Type: Paperback
ISBN13: 978-0814413333
ISBN10: 0814413331

cover of Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don`t Feel Like It!... Even When They Don`t Deserve It! (2ND 09)

by Jeff Gee

Cover Type: Paperback
ISBN13: 978-0071625791
ISBN10: 0071625798

cover of Superior Customer Value - With 2 Dvd`s (3RD 12)

by Art Weinstein

Cover Type: Hardback
ISBN13: 978-1439861288
ISBN10: 1439861285

cover of To Lead Is to Serve : How to Attract Volunteers & Keep Them -Revised and Updated ((REV)02)

by Shar McBee

Cover Type: Paperback
ISBN13: 978-0963856029
ISBN10: 0963856022

cover of World of Customer Service (2ND 08)

by Pattie Odgers

Cover Type: Paperback
ISBN13: 978-0538730464
ISBN10: 0538730463

cover of World of Customer Service (3RD 12)

by Pattie Gibson-Odger...

Cover Type: Paperback
ISBN13: 978-0840064240
ISBN10: 0840064241