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Service Oriented Management Textbooks

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cover of This is Service Design Thinking: Basics, Tools, Cases (12)

by Marc Stickdorn

Cover Type: Paperback
ISBN13: 978-1118156308
ISBN10: 1118156307

cover of To Lead Is to Serve : How to Attract Volunteers & Keep Them -Revised and Updated ((REV)02)

by Shar McBee

Cover Type: Paperback
ISBN13: 978-0963856029
ISBN10: 0963856022

cover of Total Quality Service : Principles, Practices, and Implementation (96)

by Dean H. Stamatis

Cover Type: Hardback
ISBN13: 978-1884015830
ISBN10: 1884015832

cover of Who Stole My Customers?? (2ND 15)

by Thompson

Cover Type: Hardback
ISBN13: 978-0134009698
ISBN10: 013400969X

cover of World of Customer Service (3RD 12)

by Pattie Gibson-Odger...

Cover Type: Paperback
ISBN13: 978-0840064240
ISBN10: 0840064241

cover of You Don`t Always Get What You Pay for : The Economics of Privatization (00)

by Elliott D. Sclar

Cover Type: Paperback
ISBN13: 978-0801487620
ISBN10: 0801487625

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