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Service Oriented Management Textbooks

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cover of Service Management : Oper., Strategies.. -Access (8TH 14)

by James A. Fitzsimmon...

Cover Type: Access Code
ISBN13: 978-0077498863
ISBN10: 0077498860

cover of Service Management : Operations, Strategy and Information Technology  - Text Only (6TH 08)

by Mona J. Fitzsimmons

Cover Type: Hardback
ISBN13: 978-0073377834
ISBN10: 007337783X

cover of Service Management : Operations, Strategy, and Information Technology / Text Only (4TH 04)

by James A. Fitzsimmon...

Cover Type: Hardback
ISBN13: 978-0072823738
ISBN10: 0072823739

cover of Service Management : Operations, Strategy, Information Technology - Text (7TH 11)

by James A. Fitzsimmon...

Cover Type: Hardback
ISBN13: 978-0073403359
ISBN10: 0073403350

cover of Service Management : Operations, Strategy, Information Technology-Text Only (8TH 14)

by James A. Fitzsimmon...

Cover Type: Hardback
ISBN13: 978-0078024078
ISBN10: 0078024072

cover of Service Management and Operations (Cloth) (2ND 00)

by Cengiz Haksever

Cover Type: Hardback
ISBN13: 978-0130813381
ISBN10: 0130813389

cover of Service Management: An Integrated Approach to Supply Chain Management and Operations (13)

by Cengiz Haksever

Cover Type: Hardback
ISBN13: 978-0133088779
ISBN10: 0133088774

cover of Service Management: Operations, Strategy, Information Technology - with Service Model Software Access Card (8TH 14)

by James Fitzsimmons

Cover Type: Hardback
ISBN13: 978-0077841201
ISBN10: 0077841204

cover of Service Profit Chain (97)

by James L. Heskett, W...

Cover Type: Hardback
ISBN13: 978-0684832562
ISBN10: 0684832569

cover of Services Management : The New Paradigm in Hospitality (07)

by Jay Kandampully and...

Cover Type: Paperback
ISBN13: 978-0131916548
ISBN10: 0131916548

cover of Serving Internal and External Customers (04)

by Anne Swartzlander

Cover Type: Paperback
ISBN13: 978-0130283412
ISBN10: 013028341X

cover of Seven Keys to Managing Strategic Accounting (03)

by Sallie Sherman

Cover Type: Print On Demand
ISBN13: 978-0071417525
ISBN10: 0071417524

cover of Simply Better (04)

by Patrick Barwise and...

Cover Type: Hardback
ISBN13: 978-0875843988
ISBN10: 0875843980

cover of Starbuck Experience : 5 Principles for Turning Ordinary Into Extraordinary (07)

by Joseph Michelli

Cover Type: Hardback
ISBN13: 978-0071477840
ISBN10: 0071477845

cover of Successful Service Operation Management - With 3 CDs (2ND 06)

by Richard D. Metters,...

Cover Type: Hardback
ISBN13: 978-0324224375
ISBN10: 0324224370

cover of Successful Service Operation Management -Text Only (2ND 06)

by Richard D. Metters,...

Cover Type: Hardback
ISBN13: 978-0324224382
ISBN10: 0324224389

cover of Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don`t Feel Like It!... Even When They Don`t Deserve It! (2ND 09)

by Jeff Gee

Cover Type: Paperback
ISBN13: 978-0071625791
ISBN10: 0071625798

cover of Superior Customer Value - With 2 Dvd`s (3RD 12)

by Art Weinstein

Cover Type: Hardback
ISBN13: 978-1439861288
ISBN10: 1439861285

cover of This is Service Design Thinking: Basics, Tools, Cases (12)

by Marc Stickdorn

Cover Type: Paperback
ISBN13: 978-1118156308
ISBN10: 1118156307

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