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Service Oriented Management Textbooks

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cover of Service Management : Operations, Strategy, and Information Technology / Text Only (4TH 04)

by James A. Fitzsimmon...

Cover Type: Hardback
ISBN13: 978-0072823738
ISBN10: 0072823739

cover of Service Management : Operations, Strategy, Information Technology - With CD (6TH 08)

by James A Fitzsimmons...

Cover Type: Hardback
ISBN13: 978-0077228491
ISBN10: 0077228499

cover of Service Management : Operations, Strategy, Information Technology-Text Only (8TH 14)

by James A. Fitzsimmon...

Cover Type: Hardback
ISBN13: 978-0078024078
ISBN10: 0078024072

cover of Service Management and Operations (Cloth) (2ND 00)

by Cengiz Haksever

Cover Type: Hardback
ISBN13: 978-0130813381
ISBN10: 0130813389

cover of Service Profit Chain (97)

by James L. Heskett, W...

Cover Type: Hardback
ISBN13: 978-0684832562
ISBN10: 0684832569

cover of Services Management : The New Paradigm in Hospitality (07)

by Jay Kandampully and...

Cover Type: Paperback
ISBN13: 978-0131916548
ISBN10: 0131916548

cover of Serving Internal and External Customers (04)

by Anne Swartzlander

Cover Type: Paperback
ISBN13: 978-0130283412
ISBN10: 013028341X

cover of Seven Keys to Managing Strategic Accounting (03)

by Sallie Sherman

Cover Type: Print On Demand
ISBN13: 978-0071417525
ISBN10: 0071417524

cover of Simply Better (04)

by Patrick Barwise and...

Cover Type: Hardback
ISBN13: 978-0875843988
ISBN10: 0875843980

cover of Starbuck Experience : 5 Principles for Turning Ordinary Into Extraordinary (07)

by Joseph Michelli

Cover Type: Hardback
ISBN13: 978-0071477840
ISBN10: 0071477845

cover of Successful Service Operation Management -Text Only (2ND 06)

by Richard D. Metters,...

Cover Type: Hardback
ISBN13: 978-0324224382
ISBN10: 0324224389

cover of Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don`t Feel Like It!... Even When They Don`t Deserve It! (2ND 09)

by Jeff Gee

Cover Type: Paperback
ISBN13: 978-0071625791
ISBN10: 0071625798

cover of Superior Customer Value - With 2 Dvd`s (3RD 12)

by Art Weinstein

Cover Type: Hardback
ISBN13: 978-1439861288
ISBN10: 1439861285

cover of Technology and Customer Service : Profitable Relationship Building (05)

by Paul Timm and Chris...

Cover Type: Paperback
ISBN13: 978-0130989901
ISBN10: 0130989908

cover of This is Service Design Thinking: Basics, Tools, Cases (12)

by Marc Stickdorn

Cover Type: Paperback
ISBN13: 978-1118156308
ISBN10: 1118156307

cover of To Lead Is to Serve : How to Attract Volunteers & Keep Them -Revised and Updated ((REV)02)

by Shar McBee

Cover Type: Paperback
ISBN13: 978-0963856029
ISBN10: 0963856022

cover of Who Stole My Customers?? (2ND 15)

by Thompson

Cover Type: Hardback
ISBN13: 978-0134009698
ISBN10: 013400969X

cover of World of Customer Service (2ND 08)

by Pattie Odgers

Cover Type: Paperback
ISBN13: 978-0538730464
ISBN10: 0538730463

cover of World of Customer Service (3RD 12)

by Pattie Gibson-Odger...

Cover Type: Paperback
ISBN13: 978-0840064240
ISBN10: 0840064241

cover of You Don`t Always Get What You Pay for : The Economics of Privatization (00)

by Elliott D. Sclar

Cover Type: Paperback
ISBN13: 978-0801487620
ISBN10: 0801487625

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