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Service Oriented Management Textbooks

Managing Services - Text Only (03)
Mark M. Davis and Janelle N. Heineke
Hardback
ISBN13: 978-0072464269
ISBN10: 0072464267
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Mastering Data Mining (00)
Michael J. A. Berry and Gordon Linoff
Paperback
ISBN13: 978-0471331230
ISBN10: 0471331236
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Media Management in the Age of Giants (04)
Dennis F. Herrick
Paperback
ISBN13: 978-0813816999
ISBN10: 0813816998
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Moments of Truth (87)
Jan Carlzon
Paperback
ISBN13: 978-0060915803
ISBN10: 0060915803
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Nordstrom Way (95)
Robert Spector and Patrick D. McCarthy
Paperback
ISBN13: 978-0471161608
ISBN10: 0471161608
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Nordstrom Way to Customer Service Excellence (05)
Robert Spector and Patrick D. McCarthy
Paperback
ISBN13: 978-0471702863
ISBN10: 0471702862
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Operations Management : Meeting Customers Demands - With CD (7TH 01)
Edward M. Knod and Richard Schonberger
Hardback
ISBN13: 978-0072460506
ISBN10: 0072460504
Professional Management of Housekeeping Operations (5TH 08)
Thomas J. A. Jones
Hardback
ISBN13: 978-0471762447
ISBN10: 047176244X
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Pursuit Of Wow! (94)
Peters,Thomas J
Paperback
ISBN13: 978-0679755555
ISBN10: 0679755551
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Quality Facility Management : A Marketing and Customer Service Approach (95)
Stormy Friday
Hardback
ISBN13: 978-0471023227
ISBN10: 0471023221
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