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Service Oriented Management Textbooks

Nordstrom Way (95)
Robert Spector and Patrick D. McCarthy
Paperback
ISBN13: 978-0471161608
ISBN10: 0471161608
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Nordstrom Way to Customer Service Excellence (05)
Robert Spector and Patrick D. McCarthy
Paperback
ISBN13: 978-0471702863
ISBN10: 0471702862
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One to One Future (93)
Don Peppers and Martha Rogers
Hardback
ISBN13: 978-0385425285
ISBN10: 0385425287
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$6.24
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Professional Management of Housekeeping Operations (5TH 08)
Thomas J. A. Jones
Hardback
ISBN13: 978-0471762447
ISBN10: 047176244X
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$68.68
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$82.41
Pursuit Of Wow! (94)
Peters,Thomas J
Paperback
ISBN13: 978-0679755555
ISBN10: 0679755551
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Quality Facility Management : A Marketing and Customer Service Approach (95)
Stormy Friday
Hardback
ISBN13: 978-0471023227
ISBN10: 0471023221
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Quality Management for Organizational Excellence (7TH 13)
David L. Goetsch
Hardback
ISBN13: 978-0132558983
ISBN10: 013255898X
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Raving Fans : A Revolutionary Approach To Customer Service (93)
Kenneth Blanchard and Sheldon Bowles
Hardback
ISBN13: 978-0688123161
ISBN10: 0688123163
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$5.75
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Return on Customer : Creating Maximum Value From Your Scarcest Resource (05)
Don Peppers and Martha Rogers
Hardback
ISBN13: 978-0385510301
ISBN10: 0385510306
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Sales Management: Building Customer Relationships and Partnerships (09)
Hair, Anderson, Babin and Mehta
Hardback
ISBN13: 978-0618721016
ISBN10: 0618721010
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$32.60
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eTextbook
$97.99
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