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Service Oriented Management Textbooks

Quality Management (5TH 06)
David Goetsch and Stanley Davis
Hardback
ISBN13: 978-0131189294
ISBN10: 0131189298
Quality Management for Organizational Excellence (6TH 10)
David L. Goetsch
Hardback
ISBN13: 978-0135019672
ISBN10: 0135019672
eTextbook
$72.99
Raving Fans : A Revolutionary Approach To Customer Service (93)
Kenneth Blanchard and Sheldon Bowles
Hardback
ISBN13: 978-0688123161
ISBN10: 0688123163
Used
$8.97
New
$16.09
Sales Management: Building Customer Relationships and Partnerships (09)
Hair, Anderson, Babin and Mehta
Hardback
ISBN13: 978-0618721016
ISBN10: 0618721010
Used
$80.84
New
$101.57
eTextbook
$64.99
Security Management : An Introduction (2ND 05)
P. Ortmeier
Paperback
ISBN13: 978-0131137929
ISBN10: 0131137921
Service Management : Operations, Strategies, and Information Technology-With Access (7TH 11)
James Fitzsimmons and Mona Fitzsimmons
Hardback
ISBN13: 978-0077426972
ISBN10: 0077426975
Service Management : Operations, Strategy, and Information Technology / Text Only (4TH 04)
James A. Fitzsimmons
Hardback
ISBN13: 978-0072823738
ISBN10: 0072823739
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$5.00
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Service Management : Operations, Strategy, Information Technology - With CD (6TH 08)
James A Fitzsimmons and Mona J Fitzsimmons
Hardback
ISBN13: 978-0077228491
ISBN10: 0077228499
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$5.00
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