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Check-in Check-out

Check-in Check-out - 5th edition

ISBN13: 978-0130829344

Cover of Check-in Check-out 5TH 96 (ISBN 978-0130829344)
ISBN13: 978-0130829344
ISBN10: 013082934X
Cover type:
Edition: 5TH 96
Copyright: 1996
Publisher: Richard D. Irwin, Inc.
Published: 1996
International: No

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Check-in Check-out - 5TH 96 edition

ISBN13: 978-0130829344

Gary K. Vallen

ISBN13: 978-0130829344
ISBN10: 013082934X
Cover type:
Edition: 5TH 96
Copyright: 1996
Publisher: Richard D. Irwin, Inc.
Published: 1996
International: No

Table of Contents

I. THE HOTEL INDUSTRY.

1. The Traditional Hotel Industry.
2. The Modern Hotel Industry.
3. The Structure of the Hotel Industry.

II. THE RESERVATIONS PROCESS.

4. Reservation Data.
5. Making and Taking the Individual and Group Reservation.
6. Forecasting Availability and Overbooking.

III. GUEST SERVICE AND RATE STRUCTURES.

7. Managing Guest Service.
8. The Guest Arrival Process.
9. Factors in the Room Rates.

IV. THE HOTEL REVENUE CYCLE.

10. Billing the Guest Ledger.
11. Cash Transactions.
12. Credit and the City Ledger.

V. ROOMS MANAGEMENT TECHNOLOGY.

13. The Night Audit.
14. Property Management System Interfaces.


Glossary.
Bibliography.
Index.

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