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Check-in Check-out

Check-in Check-out - 5th edition

Check-in Check-out - 5th edition

ISBN13: 9780130829344

ISBN10: 013082934X

Check-in Check-out by Gary K. Vallen - ISBN 9780130829344
Edition: 5TH 96
Copyright: 1996
Publisher: Richard D. Irwin, Inc.
Published: 1996
International: No
Check-in Check-out by Gary K. Vallen - ISBN 9780130829344

ISBN13: 9780130829344

ISBN10: 013082934X

Edition: 5TH 96

Other Editions of Check-in Check-out

Table of Contents

Table of Contents

I. THE HOTEL INDUSTRY.

1. The Traditional Hotel Industry.
2. The Modern Hotel Industry.
3. The Structure of the Hotel Industry.

II. THE RESERVATIONS PROCESS.

4. Reservation Data.
5. Making and Taking the Individual and Group Reservation.
6. Forecasting Availability and Overbooking.

III. GUEST SERVICE AND RATE STRUCTURES.

7. Managing Guest Service.
8. The Guest Arrival Process.
9. Factors in the Room Rates.

IV. THE HOTEL REVENUE CYCLE.

10. Billing the Guest Ledger.
11. Cash Transactions.
12. Credit and the City Ledger.

V. ROOMS MANAGEMENT TECHNOLOGY.

13. The Night Audit.
14. Property Management System Interfaces.


Glossary.
Bibliography.
Index.

Other Editions of Check-in Check-out

Check-In Check-Out by Gary K. Vallen and Jerome J. Vallen - ISBN 9780130829160
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