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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience - 07 edition

by Jonathan M. Tisch

Chocolates on the Pillow Aren`t Enough : Reinventing The Customer Experience (ISBN10: 0470043555; ISBN13: 9780470043554)
ISBN13: 978-0470043554
ISBN10: 0470043555

Summary: ''Blending thought-provoking ideas with down-to-earth advice, this book reveals why creating an intimate, positive, and long-lasting connection with customers is the key to success for the twenty-first-century organization, and illustrates how leaders in any field can accomplish this goal. Entertaining and informative, Chocolates on the Pillow Aren't Enough offers a detailed look at how the right customer experience can produce long-lasting success for any organization.''--BOOK JACKE ...show moreT. ...show less

Edition/Copyright: 07
Cover: Hardback
Publisher: John Wiley & Sons, Inc.
Published: 03/05/2007
International: No



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Virginia Social Ventures VA
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2007 Hardcover Good in good dust jacket. Books rated "Good" may have some notes, underlining, or highlighting. These books also may contain the previous owner's name, stamp, sticker, or gift inscri ...show moreption, or may be library discards. ...show less
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Acceptable 1st Edition. Pre-loved books for the budget-conscious consumer. With more than 50 years' experience, we aim to please with immediate shipping and fast, friendly service. All orders ship o ...show moren the same or next business day. Will send best available copy. We cannot guarantee supplemental materials such as CDs or access codes will be available or unused. ...show less
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New Jersey 2007 Hardcover Very good in very good dust jacket. Hardback, no tears, tight binding, no marks, 256 pages, indexed. In today's world, organizations of every kind--from for-profit busine ...show moresses to government agencies and nonprofit groups--are experiencing huge difficulties in attracting and retaining clients. With competition intensifying, consumers becoming more demanding, and old ways of creating loyalty losing their impact, it's no longer enough to offer just good product or a useful service. Today's consumers are looking for something more--an experience that will truly enrich their lives. ...show less
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Somerset, New Jersey, U.S.A. 2007 Hard Cover First Edition, First Printing Near Fine in Near Fine jacket 8vo-over 7?"-9?" Contents clean and tight.
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