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Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience - 07 edition

Chocolates on the Pillow Aren`t Enough : Reinventing The Customer Experience (ISBN10: 0470043555; ISBN13: 9780470043554)
ISBN13: 978-0470043554
ISBN10: 0470043555

Summary: ''Blending thought-provoking ideas with down-to-earth advice, this book reveals why creating an intimate, positive, and long-lasting connection with customers is the key to success for the twenty-first-century organization, and illustrates how leaders in any field can accomplish this goal. Entertaining and informative, Chocolates on the Pillow Aren't Enough offers a detailed look at how the right customer experience can produce long-lasting success for any organization.''--BOOK JACKE ...show moreT. ...show less

Edition/Copyright: 07
Cover: Hardback
Publisher: John Wiley & Sons, Inc.
Published: 03/05/2007
International: No



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In today's increasingly competitive business world, it is becoming more difficult to attract and retain clients, as today's consumers are looking for reliable products and services that also enrich t ...show moreheir lives. Now, in "Chocolates on the Pillow Aren't Enough," Jonathan Tisch, CEO of Loews Hotels, draws from his extensive, hands-on experience to teach you how to offer your customers the personal, rewarding service they desire. Tisch uses the real-life stories of struggle and triumph from many organizations to help you create an intimate, positive, and long-lasting connection with customers that will produce visible results for your company. ...show less
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2007 Hardcover Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or ac ...show morecess codes. Customer service is our top priority! ...show less
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2007 Hardcover Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or ac ...show morecess codes. Customer service is our top priority! ...show less
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2007 Hardcover Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or ac ...show morecess codes. Customer service is our top priority! ...show less
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HARDCOVER. Very Good Condition. Binding tight, pages clean. Previous owner's bookplate on front blank page. Dust Jacket whole and bright, with lightest wrinkle at periphery. Nice copy!
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2007 Hardcover Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, and may not include cd-rom or ac ...show morecess codes. Customer service is our top priority! ...show less
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2007 Hardcover Ln jacket Hardcover with dust jacket, Like New (Near Fine), clean, tight, unmarked, Dust Jacket Like New (Near Fine), shows some edge handling all around. () Praise for Chocolates on ...show morethe Pillow Aren't Enough All orders are shipped by kbooks every business day. ...show less
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2007 Hardcover Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cdrom or access ...show morecodes. Customer service is our top priority! ...show less
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