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Class Acts : Service And Inequality In Luxury Hotels - 07 edition

by Rachel Sherman

Class Acts : Service And Inequality In Luxury Hotels (ISBN10: 0520247825; ISBN13: 9780520247826)
ISBN13: 978-0520247826
ISBN10: 0520247825

This edition has also been released as:
ISBN13: 978-0520247819
ISBN10: 0520247817

Edition/Copyright: 07
Cover: Paperback
Publisher: University of California Press
Published: 01/17/2007

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Berkeley. 2006. University of California Press. 1st American Edition. Very Good In Wrappers. 373 pages. January 2007. paperback. 9780520247826. keywords: Sociology Class Hotels. inventory # 36538. F ...show moreROM THE PUBLISHER-In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with ...show less
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