Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Class Acts : Service and Inequality in Luxury Hotels - 07 edition

Class Acts : Service and Inequality in Luxury Hotels (ISBN10: 0520247825; ISBN13: 9780520247826)
ISBN13: 978-0520247826
ISBN10: 0520247825

This edition has also been released as:
ISBN13: 978-0520247819
ISBN10: 0520247817

Summary: In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its ...show moreproduction, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through their contact with hotel staff, guests learn how to behave in the luxury environment and come to see themselves as deserving of luxury consumption. These practices, Sherman argues, help make class inequality seem normal, something to be taken for granted. Throughout, Class Acts sheds new light on the complex relationship between class and service work, an increasingly relevant topic in light of the growing economic inequality in the United States that underlies luxury consumption. ...show less

Edition/Copyright: 07
Cover: Paperback
Publisher: University of California Press
Published: 01/17/2007
International: No

View Table of Contents



List Price: $31.95
Used $15.98
Used
Save $15.97 (50%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 11 hours and 32 minutes and it ships by Noon CT today!
New $23.96
Marketplace sellers starting at $7.98

16 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for Class Acts : Service and Inequality in Luxury Hotels
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (16)  |  New (7)  |  Like New (1)  |  Very Good (3)  |  Good (4)  |  Acceptable (1)

Price
 
Condition
Seller
Comments
$28.57
+$3.99 s/h
Add marketplace to your cart
Good
Big Planet Books
Burbank, CA
Seller Rating: 3.5
2007-01-17 Paperback Good Expedited shipping is available for this item!
$29.95
+$3.99 s/h
Add marketplace to your cart
Good
ZENO'S CA
San Francisco, CA
Seller Rating: 4.85
paperback 1st ed Berkeley. 2006. University of California Press. 1st American Edition. Very Good In Wrappers. 373 pages. January 2007. paperback. 9780520247826. keywords: Sociology Class Hotels. inv ...show moreentory # 36538. FROM THE PUBLISHER-In this lively study, Rachel Sherman goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on in-depth interviews and extended ethnographic research in a range of hotel jobs, including concierge, bellperson, and housekeeper, Sherman gives an insightful analysis of what exactly luxury service consists of, how managers organize its production, and how workers and guests negotiate the inequality between them. She finds that workers employ a variety of practices to assert a powerful sense of self, including playing games, comparing themselves to other workers and guests, and forming meaningful and reciprocal relations with guests. Through the ...show less
$30.99
+$3.99 s/h
Add marketplace to your cart
Good
SUPER BOOKS
Fort Mill, SC
Seller Rating: 3.71
Buy with Confidence. Excellent Customer Support. We ship from multiple US locations. No CD, DVD or Access Code Included.
$32.95
+$3.99 s/h
Add marketplace to your cart
Good
omgtextbooks
Pueblo West, CO
Seller Rating: 3.78
Berkeley, CA 2007 Trade paperback Good. Trade paperback (US). Glued binding. 366 p.
Page:   1  
Close
Close
Close