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Collection Management Handbook

Collection Management Handbook - 3rd edition

ISBN13: 978-0471456049

Cover of Collection Management Handbook 3RD 04 (ISBN 978-0471456049)
ISBN13: 978-0471456049
ISBN10: 0471456047
Cover type:
Edition/Copyright: 3RD 04
Publisher: John Wiley & Sons, Inc.
Published: 2004
International: No

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Collection Management Handbook - 3RD 04 edition

ISBN13: 978-0471456049

A. Michael Coleman

ISBN13: 978-0471456049
ISBN10: 0471456047
Cover type:
Edition/Copyright: 3RD 04
Publisher: John Wiley & Sons, Inc.

Published: 2004
International: No
Summary

You don't have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that's the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry's top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday's dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers.

Table of Contents

Preface.

Acknowledgments.

Chapter 1. A New Collection Science Is Born.

Chapter 2. Oratory and Advanced Communication Skills.

Chapter 3. Selling Psychology Applied to Collections.

Chapter 4. Advanced Collection Techniques.

Chapter 5. Small-Balance Collection.

Chapter 6. Suing in Small Claims Court.

Chapter 7. Making Your Debtors an Offer They Can't Refuse.

Chapter 8. Skip Tracing and Asset Searches.

Chapter 9. Legal Recovery.

Chapter 10. Enforcement of Money Judgments and Investigatory Skills.

Chapter 11. Case Studies.

Chapter 12. Conclusion.

Appendix: Accounts Receivable Proficiency Exam.

Index.

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