Summary: As the leading text in its field, Communicating at Work takes a pragmatic approach that applies scholarly principles to real world business situations. Strong multicultural focus, emphasis on working in teams, and thorough coverage of presentational speaking continue to be hallmark features. The tenth edition features a more streamlined organization, new Technology Tip boxes, new Case Study sidebars, updated coverage of intercultural communication, new communication
Summary: As the leading text in its field, Communicating at Work takes a pragmatic approach that applies scholarly principles to real world business situations. Strong multicultural focus, emphasis on working in teams, and thorough coverage of presentational speaking continue to be hallmark features. The tenth edition features a more streamlined organization, new Technology Tip boxes, new Case Study sidebars, updated coverage of intercultural communication, new communication networks, and more. ...show less
Edition/Copyright:10TH 10 Cover: Paperback Publisher:McGraw-Hill Publishing Company Published: 09/18/2009 International: No
View Author Bio
Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.
Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.
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Table of Contents Preface Pt. I Basics of Business and Professional Communication 1 1 Communicating at Work 3 2 Communication, Culture, and Work 33 Pt. II Personal Skills 63 3 Verbal and Nonverbal Messages 65 4 Listening 97 5 Interpersonal Skills 121 6 Principles of Interviewing 155 7 Types of Interviews 183 Pt. III Working in Groups 221 8 Working in Teams 223 9 Effective Meetings 261 Pt. IV Making Effective Presentations 285 10 Developing the Presentation 287 11 Organizing Your Ideas 307 12 Verbal and Visual Support in Presentations 333 13 Delivering the Presentation 367 14 Informative, Group, and Special-Occasion Speaking 391 15 Persuasive Presentations 419 Appendix: Format and Design of Written Business Messages 447 Glossary 468 Notes 475 Acknowledgments 488 Index 489
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