Communicating At Work: Principles And Practices For Business And The Professions - 10th edition

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.

Table of Contents
Preface
Pt. I Basics of Business and Professional Communication 1
1 Communicating at Work 3
2 Communication, Culture, and Work 33
Pt. II Personal Skills 63
3 Verbal and Nonverbal Messages 65
4 Listening 97
5 Interpersonal Skills 121
6 Principles of Interviewing 155
7 Types of Interviews 183
Pt. III Working in Groups 221
8 Working in Teams 223
9 Effective Meetings 261
Pt. IV Making Effective Presentations 285
10 Developing the Presentation 287
11 Organizing Your Ideas 307
12 Verbal and Visual Support in Presentations 333
13 Delivering the Presentation 367
14 Informative, Group, and Special-Occasion Speaking 391
15 Persuasive Presentations 419
Appendix: Format and Design of Written Business Messages 447
Glossary 468
Notes 475
Acknowledgments 488
Index 489

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