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Communicating for Results

Communicating for Results - 5th edition

ISBN13: 978-0534229689

Cover of Communicating for Results 5TH 97 (ISBN 978-0534229689)
ISBN13: 978-0534229689
ISBN10: 0534229689
Cover type:
Edition/Copyright: 5TH 97
Publisher: Wadsworth, Inc
Published: 1997
International: No

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Communicating for Results - 5TH 97 edition

ISBN13: 978-0534229689

Cheryl Hamilton and Cordell Parker

ISBN13: 978-0534229689
ISBN10: 0534229689
Cover type:
Edition/Copyright: 5TH 97
Publisher: Wadsworth, Inc

Published: 1997
International: No
Summary

Drawing on case studies and research from both management and communications fields, this text provides students with an understanding of the basic concepts and techniques needed to communicate successfully in todays business world. Separate chapters on the communication process and organizational theory form the foundation for later discussions of interpersonal relationships, effective listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing, with special attention given to informational and employment interview strategies. Subsequent chapters examine small groups and leadership within them. The three final chapters offer guidance in informative and persuasive presentations, including attention to verbal delivery and visual aids.

Table of Contents

CHAPTER 1. THE COMMUNICATION PROCESS : AN INTRODUCTION.

Importance of Business and Professional Communication.
Communication Defined.
The Basic Model of Communication.
Communication Networks.
Communication and Ethics.

Summary.
Checkpoint.
Notes.

CHAPTER 2. THEORIES OF ORGANIZATION.

The Traditional or Classical Model.
The Human Relations Model.
The Human Resources Model.
The Systems/Contingency Model.

Summary.
Checkpoint.
Notes.

CHAPTER 3. IMPROVING INTERPERSONAL RELATIONSHIPS.

Interpersonal Relationships and Organizational Success.
Developing and Maintaining Relationships.
Communication Styles and Business Relationships.
When and When Not to Use Each Communication Style.
Relationships with People of Different Styles.
Becoming More Flexible in Use of Styles.

Summary.
Checkpoint.
Notes.

CHAPTER 4. EFFECTIVE LISTENING.

The Importance of Effective Listening in Organizations.
Signs of Poor Listening.
Causes of Poor Listening.
Improving Listening Skills.
Payoffs of Effective Listening.

Summary.
Checkpoint.
Notes.

CHAPTER 5. NONVERBAL COMMUNICATION IN THE ORGANIZATION.

Nonverbal Communication : Definition and Principles.
Types of Nonverbal Communication and Their Effects on Business Communication.
Nonverbal Status Symbols in Business.
Nonverbal Messages and the Transaction of International Business.
Improving Nonverbal Skills.

Summary.
Checkpoint.
Notes.

CHAPTER 6. OBSTACLES TO ORGANIZATIONAL COMMUNICATION.

Communicator Anxiety.
Inadequate Preparation.
Vague Instructions.
Jumping to Conclusions.
Bypassing.
Gender Differences.
Sexual Harassment.
Communication Technology.

Summary.
Checkpoint.
Notes.

CHAPTER 7. BASIC INFORMATION FOR ALL TYPES OF INTERVIEWS.

Types of Interviews.
Basic Organization of the Interview.
Using Questions Effectively in the Interview.

Summary.
Checkpoint.
Notes.

CHAPTER 8. THE EMPLOYMENT INTERVIEW.

Responsibilities of the Interviewee.
Responsibilities of the Interviewer.

Summary.
Checkpoint.
Notes.

CHAPTER 9. SMALL GROUP COMMUNICATION AND PROBLEM SOLVING.

Definition of a Small Group.
Use and Value of Small Groups in the Effective Organization.
Characteristics of Effective Problem-Solving Groups.
The Basic Problem-Solving Procedure.
Other Problem-Solving Techniques.
Selecting the Group Format.

Summary.
Checkpoint.
Notes.

CHAPTER 10. PARTICIPATION AND LEADERSHIP IN SMALL GROUPS.

Effective Group Participation.
Effective Group Leadership.
Methods of Resolving Conflict.
Leader Responsibilities

Summary.
Checkpoint.
Notes.

CHAPTER 11. INFORMATIVE PRESENTATIONS.

Basic Types of Oral Presentations.
Informative Presentations : Types and Characteristics.
Informative Presentations : Basic Outline.
Informative Presentations : Preparation Steps.
Informative Presentations : Improving Delivery.

Summary.
Checkpoint.
Notes.

CHAPTER 12. VERBAL AND VISUAL SUPPORTING MATERIALS.

Supporting Materials Defined
Verbal Supporting Materials
Visual Supporting Materials

Summary.
Checkpoint.
Notes.

CHAPTER 13. PERSUASIVE PRESENTATIONS: INDIVIDUAL OR TEAM

Persuasive Presentations : Definitions and Types
Persuasive Presentations : Theory
Persuasive Presentations : Preparation Steps
Team Presentations

Summary
Checkpoint
Notes


Appendix A : Survey of Communication Styles
Appendix B : Questions Asked of Job APplications Seeking Nonsupervisory Positions
Appendix C : Question Asked of Job Applications Seeking Management Positions
Appendix D : Presentations to Enjoy and Evaluate

Author Index
Subject Index

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