ISBN13:978-0205642144 ISBN10: 0205642144 This edition has also been released as: ISBN13: 978-0205607563 ISBN10: 020560756X
Edition/Copyright:09 Cover: Box Publisher:Allyn & Bacon, Inc. Published: 02/22/2008 International: No
View Table of Contents
Volume 1: Principles of Communication1.1 Foundations of Human CommunicationCommunication DefinedCommunication CompetenceWhy Study CommunicationCommunication ModelsCommunication CharacteristicsCommunicating with Others: Three Situations1.2 Self-Awareness and CommunicationSelf-Awareness: How Well Do You Know Yourself?Self-Esteem: What Is Your Value?The Perception ProcessCommunication and the Enhancement of Perceptual Accuracy1.3 Understanding Verbal MessagesWhy Focus on Language?The Nature of LanguageThe Power of WordsConfronting Bias in Language1.4 Understanding Nonverbal MessagesWhy Focus on Nonverbal CommunicationThe Nature of Nonverbal CommunicationCodes of Nonverbal CommunicationHow to Interpret Nonverbal Cues More Accurately1.5 Listening and RespondingHow We ListenListening StylesAdapting to Your Listening StyleListening BarriersImproving Your Listening SkillsResponding SkillsResponding with Empathy1.6 Adapting to Others: Bridging Culture and Gender DifferencesEthically Adapt Your Communication to OthersGender and CommunicationBarriers to Bridging Differences and Adapting to OthersAdapting to Others Who Are Different from YouVolume 2: Interpersonal Communication2.1 Understanding Interpersonal CommunicationWhat Is Interpersonal CommunicationInitiating RelationshipsMaintaining Relationships2.2 Enhancing RelationshipsThe Importance of FriendshipThe Importance of FamilyThe Importance of ColleaguesStages of Relationship DevelopmentManaging Interpersonal ConflictAppendix A: InterviewingAppendix B: Technology and Interpersonal CommunicationVolume 3: Communicating in Groups and Teams3.1 Understanding Group and Team PerformanceGroups and Teams DefinedUnderstanding Types of Groups and TeamsUnderstanding Group and Team DynamicsUnderstanding Phases of Group and Team Development3.2 Enhancing Group and Team PerformanceWhat Effective Group Members DoWhen Not to Work in Groups and TeamsStructuring Group and Team Problem SolvingEnhancing Group and Team LeadershipEnhancing Group
Used, Acceptable Condition, may show signs of wear and previous use. Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
Free Shipping Get Free Shipping on orders over $25 (not including Rental and Marketplace). Order arrives in 5-10 business days.
Need it faster? We offer fast, flat-rate expedited shipping options.
Not the right book for you? We'll gladly take it back within 30 days.
To return an eTextbook:
Your eTextbook is non-returnable once it's been activated. You must contact us about returning your eTextbook before you activate it.
Returns are accepted within 30 days of the purchase date on your order confirmation.
This book qualifies for guaranteed cash back! Buy it now for , then:
Sell it back by:
Guaranteed cash back:
Cost of this book after cash back:
Take advantage of Guaranteed Cash Back. Send your book to us in good condition before the end of the buyback period, we'll send YOU a check, and you'll pay less for your textbooks!
If you find this book for less on Amazon.com (direct from Amazon, not marketplace sellers), we'll match it.
In our warehouse, waiting to ship directly to you.
We hand-inspect every used textbook to make sure it's in good condition.
Buy it now. Sell it later!
Sell this textbook for cash!
When you're done with this book, sell it back to Textbooks.com. In addition to the best possible buyback price, you'll get an extra 10% cash back just for being a customer.
We buy good-condition used textbooks year 'round, 24/7. No matter where you bought it, Textbooks.com will buy your textbooks for the most cash.
We hand-inspect every one of our used textbooks to ensure good condition.
Our used textbooks do NOT have:
Missing or torn pages
Missing or torn cover
Torn or damaged binding
A broken spine
This textbook has never been used.
Due to the size of eTextbooks, a high-speed internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.
Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet duringthe download process.
XP or Windows 7 (32 or 64 running in 32 bit mode), or Mac OS 10.6 or above
At least 512 MB RAM, 600 mHZ processor, and 40 MB of hard drive space (75MB for Mac OS)
What is the Marketplace? It's another way for you to get the right price on the books you need. We approved every Marketplace vendor to sell their books on Textbooks.com, so you know they're all reliable.
What are Marketplace shipping options? Marketplace items do not qualify for free shipping. When ordering from the Marketplace, please specify whether you want the seller to send your book Standard ($3.99/item) or Express ($6.99/item). To get free shipping over $25, just order directly from Textbooks.com instead of through the Marketplace.
FREE UPS 2nd Day Air Terms
Rental and Marketplace items are excluded. Offer is valid from 1/21/2013 12:00PM to 1/23/2013 11:59AM CST. Your order must be placed by 12 Noon CST to be processed on the same day. Minimum order value is $100.00 excluding Rental and Marketplace items. To redeem this offer, select "FREE UPS 2ND DAY AIR" at checkout. Offer not is not valid on previous orders.