ISBN13:978-0205642144 ISBN10: 0205642144 This edition has also been released as: ISBN13: 978-0205607563 ISBN10: 020560756X
Edition/Copyright:09 Cover: Box Publisher:Allyn & Bacon, Inc. Year Published: 2009 International: No
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Volume 1: Principles of Communication1.1 Foundations of Human CommunicationCommunication DefinedCommunication CompetenceWhy Study CommunicationCommunication ModelsCommunication CharacteristicsCommunicating with Others: Three Situations1.2 Self-Awareness and CommunicationSelf-Awareness: How Well Do You Know Yourself?Self-Esteem: What Is Your Value?The Perception ProcessCommunication and the Enhancement of Perceptual Accuracy1.3 Understanding Verbal MessagesWhy Focus on Language?The Nature of LanguageThe Power of WordsConfronting Bias in Language1.4 Understanding Nonverbal MessagesWhy Focus on Nonverbal CommunicationThe Nature of Nonverbal CommunicationCodes of Nonverbal CommunicationHow to Interpret Nonverbal Cues More Accurately1.5 Listening and RespondingHow We ListenListening StylesAdapting to Your Listening StyleListening BarriersImproving Your Listening SkillsResponding SkillsResponding with Empathy1.6 Adapting to Others: Bridging Culture and Gender DifferencesEthically Adapt Your Communication to OthersGender and CommunicationBarriers to Bridging Differences and Adapting to OthersAdapting to Others Who Are Different from YouVolume 2: Interpersonal Communication2.1 Understanding Interpersonal CommunicationWhat Is Interpersonal CommunicationInitiating RelationshipsMaintaining Relationships2.2 Enhancing RelationshipsThe Importance of FriendshipThe Importance of FamilyThe Importance of ColleaguesStages of Relationship DevelopmentManaging Interpersonal ConflictAppendix A: InterviewingAppendix B: Technology and Interpersonal CommunicationVolume 3: Communicating in Groups and Teams3.1 Understanding Group and Team PerformanceGroups and Teams DefinedUnderstanding Types of Groups and TeamsUnderstanding Group and Team DynamicsUnderstanding Phases of Group and Team Development3.2 Enhancing Group and Team PerformanceWhat Effective Group Members DoWhen Not to Work in Groups and TeamsStructuring Group and Team Problem SolvingEnhancing Group and Team LeadershipEnhancing Group
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