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Communication Skills

Communication Skills - 3rd edition

ISBN13: 978-0132327961

Cover of Communication Skills 3RD 07 (ISBN 978-0132327961)
ISBN13: 978-0132327961
ISBN10: 0132327961

Cover type: Paperback
Edition: 3RD 07
Copyright: 2007
Publisher: Prentice Hall, Inc.
Published: 2007
International: No
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Communication Skills - 3RD 07 edition

ISBN13: 978-0132327961

Thomas Cheesebro, Linda O'Connor and Francisco Rios

ISBN13: 978-0132327961
ISBN10: 0132327961

Cover type: Paperback
Edition: 3RD 07
Copyright: 2007
Publisher: Prentice Hall, Inc.
Published: 2007
International: No
Summary

The 3rd edition of this text provides an excellent, easy-to-read explanation of the tools needed to be successful on the job. Organized into easily understood 3-part chapters, Job Talk provides ample coverage of standard communication topics, and addresses content essential for workers in today's competitive job market. Beginning with an overview of the communication process, it then addresses skills related to diversity, listening, interpersonal relationships, oral presentations, teamwork, job search, and customer service.

Features

  • Unique format-Organized into 3-part chapters: Blueprints, Tools, and Interactions.
    • Presents students with 1) a brief theoretical basis for the chapters; 2) a combination of guidelines and skills needed to improve their communication with others; and 3) an opportunity for hands-on application of the skills learned.
  • Chapter maps.
    • Provides students with quick visual references.
  • Tool check-ups.
    • Give students convenient chapter reviews.
  • Workplace facts, examples, and illustrations.
    • Enables students to see the relevance of the material being presented.
  • Instructor's Supplement Package includes: Instructor's Manual and PowerPoints (on-line or CD-ROM)

Table of Contents

1. Communication.
2. Diversity.
3. Listening.
4. Interpersonal Skills.
5. Presentations.
6. Teamwork.
7. Job Search.
8. Written Communication.
9. Interviewing.
10. Customer Service.

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