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Summary: This thorough revision of a classic text features six all new chapters to strengthen the readerr's understanding of the importance of therapeutic communications and how communications by health professionals can be enhanced. The text also covers: Professional skills in managing care; Communications to assure comprehensive and continuous patient-centered care under difficult circumstances; Managing communications within and across relevant constituencies; Ethics and communication in h ...show moreealth care; and Systems enhancing and detracting from therapeutic communications. ...show less
Edition/Copyright: 2ND 09
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