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Communication and Organizational Crisis

Communication and Organizational Crisis - 03 edition

Communication and Organizational Crisis - 03 edition

ISBN13: 9781567205343

ISBN10: 1567205348

Communication and Organizational Crisis by Matthew W. Seeger, Timothy L. Sellnow and Robert R. Ulmer - ISBN 9781567205343
Edition: 03
Copyright: 2003
Publisher: Praeger Publishers, Inc.
Published: 2003
International: No
Communication and Organizational Crisis by Matthew W. Seeger, Timothy L. Sellnow and Robert R. Ulmer - ISBN 9781567205343

ISBN13: 9781567205343

ISBN10: 1567205348

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Summary

Taking a broad view of organizational crisis, the authors synthesize a rich and diverse body of theory, research, and practice and apply it to every kind of crisis imaginable, from oil spills to nuclear disasters, airplane crashes, shuttle explosions, and corporate implosions such as Enron.

Table of Contents

Table of Contents

Illustrations
Acknowledgments

Pt. I Introduction and Overview

1 The Nature of Organizational Crisis
2 Theories of Organizational Crisis
3 Crisis Type
4 Communication and Crisis

Pt. II Stages of Crisis Development

5 Crisis Development
6 Communication and the Precrisis Stage
7 Communication and the Crisis Stage
8 Communication and the Postcrisis Stage

Pt. III Crisis Management Functions

9 Crisis Planning
10 Crisis Teams and Decision Making
11 Communication and Risk
Pt. IV The Role of Crisis
12 Crisis and Ethics
13 Crisis and Leadership
14 The Role of Crisis in Society

References
Author Index
Index