Summary: This text demonstrates the uses of competent communication in interprersonal conflict using current research to show effective and appropriate conflict management. The first two chapters lay out a conceptual foundation for understanding interpersonal conflict. The book that describes the nature of conflict messages,how different people define and react to conflict and the consequences,both positive and negative,of conflict intereactions. Chapters 7-10,each written by ...show more well respected scholars,explore conflict in four unique settings. The text concludes with a look at conflicts students will face in their lives and the need to adopt an ethical stance in managing conflict. ...show lessEdition/Copyright: 2ND 10
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