Competent Communication - 2nd edition

O'Hair, Dan : University of Okalahoma

Friedrich, Gustav W. : Rutgers-The State University of New Jersey

Wiemann, John M. : University of California at Santa Barbara

Wiemann, Mary : Santa Barbara City College

Part I. Basic Communication Processes

1. Communicating Competently

The Nature of Communication
The Six Characteristics of Communication
The Functions of Communication
Communication Relationships
Successful Communication
Competent Communication
Review

2. Perception and Processing Communication

Perception
Expectations
Attributions
Memory
Cognitive Complexity and Cognitive Load
Channels
Culture
Goals
Review

3. The Self and Communication

The Self and Communication Competence
Self-Esteem
Self-Efficacy
Self-Presentation
Self-Disclosure
Feedback
Competence Assessment
Review

4. Language and Communication

Language Acquisition
Communication Acquisition
Language and Thought
Language and Culture
Language and Context
Male and Female Language
The Language of Relationships
Review

5. Nonverbal Communication

The Impact of Nonverbal Communication
Origins
Codes
The Relationship between Nonverbal and Verbal Communication
Competence Factors
Functions
Competent Nonverbal Communication
Review

6. Developing Listening Skills

Listening: The Least Developed Communication Skill
The Functions of Listening
Develop Competent Listening Skills
Manage Your Skills
Manage the Context
Adjusting to the Speaker
Listen Critically
Listening Interactively
Questioning Techniques
Review

CASE STUDY 1: The Case of the Communication Class
EPILOGUE 1: Communication Competence as a Goal for Social Interaction

Part II. Interpersonal Communication

7. Developing and Maintaining Relationships

Relational Knowledge
Goals and Motivations for Relationship Development
Expectations
Costs and Rewards
Strategies for Reducing Uncertainty
Stages of a Relationship
Types of Relationships
Competent Relationships
Review

8. Managing Conflict in Interpersonal Relationships

Conditions Producing Interpersonal Conflict
Conflict as Inevitable and Healthy Communication
A Model of Competent Conflict Management
Review

9. Principles of Competent Interviewing

Defining the Interview
The Roles of Interviewer and Interviewee
Basic Interviewing Strategies
The Employment Interview
Review

CASE STUY 2: The Case of Jennifer's Problem at Work
EPILOGUE 2: Competence in Interpersonal Communication

Part III. Group and Organizational Communication

10. Communicating in Small Groups

How Groups Differ from Dyads
Factors Affecting Individual Competence
Factors Affecting Group Communication
Improving Group Communication
Special Groups and Techniques
Evaluation: Competence in Group Communication
Review

11. Leadership and Decision-Making in Groups

Group Leadership
The Complexity of Making Decisions in Groups
The Decision-Making Process
Working on Committees, Task Forces, and Boards
Evaluating Group Performance
Review

12. Communicating in Organinzations

Communication in Modern Organizations
Looking at the Big Picture
Communication Contexts in Organizations
Communication Skills in Organization
Review

CASE STUDY 3: The Case of the Group Presentation
EPILOGUE 3: Competence in Group Communication

Part IV. Public Communication

13. Preparing and Delivering Presentations

The Nature of Public Speaking
Clarifying the Purpose for Speaking
Audience Analysis
Identifying and Organizing Main Points
Providing Support for Main Ideas
Outlining the Speech
Developing Introductions, Transitions, and Conclusions
Guidelines for Delivery
Communication Apprehension
Review

14. Informative Presentations

The Importance of Informative Presentations
Topics for Informative Presentations
Types of Informative Speeches
Barriers to Communicating Information
Guidelines for Informative Presentations
Review
Informative Student Speech

15. Persuasive Presentations

Persuasive Speaking, Past and Present
Defining Persuasion
Forms of Persuasive Speaking
Generating and Evaluating Arguments: Toulmin's Model
Forms of Proof
A Theoretical Approach to Persuasive Effects
Thinking Critically about Persuasive Speeches
Review
Persuasive Student Speech

16. Understanding and Using Mass Communication

The Mediated Society
Understanding the Mass Communication Environment
Effects of Mass Communication
Being a Critical Consumer
Review

CASE STUDY 4: The Case of Scott's Speech
EPILOGUE 4: Competence in Public Communication

Notes
Glossary
Suggested Readings