Summary: This competency-based hybrid text links communication theory with skills while emphasizing culture and ethics. Dan O'Hair is also author of Public Speaking: Challenges and Choices, new for 1999.
A competency-based hybrid for the introduction to communication course that links communication theory to everyday skills and emphasizes the important role of culture and ethics.
Intercultural communi...show morecation treated as an integral aspect of communication and covered throughout the book rather than isolated in a separate chapter.
Integrated coverage of ethics in communication.
Engaging exercises for self-analysis that focus on culture and ethics in every chapter help students improve a variety of communication skills.
Chapter on organizational communication (chapter 12); opening and closing vignettes linked to chapter closing exercises; expanded coverage of critical listening skills; and expanded coverage of male and female language.
Ancillary package includes an Instructor's Manual with key material for basic course directors; videos on interpersonal, group communication, and public speaking; color transparencies; computerized test-item file; and grading software.
The Self and Communication Competence Self-Esteem Self-Efficacy Self-Presentation Self-Disclosure Feedback Competence Assessment Review
4. Language and Communication
Language Acquisition Communication Acquisition Language and Thought Language and Culture Language and Context Male and Female Language The Language of Relationships Review
5. Nonverbal Communication
The Impact of Nonverbal Communication Origins Codes The Relationship between Nonverbal and Verbal Communication Competence Factors Functions Competent Nonverbal Communication Review
6. Developing Listening Skills
Listening: The Least Developed Communication Skill The Functions of Listening Develop Competent Listening Skills Manage Your Skills Manage the Context Adjusting to the Speaker Listen Critically Listening Interactively Questioning Techniques Review
CASE STUDY 1: The Case of the Communication Class EPILOGUE 1: Communication Competence as a Goal for Social Interaction
Part II. Interpersonal Communication
7. Developing and Maintaining Relationships
Relational Knowledge Goals and Motivations for Relationship Development Expectations Costs and Rewards Strategies for Reducing Uncertainty Stages of a Relationship Types of Relationships Competent Relationships Review
8. Managing Conflict in Interpersonal Relationships
Conditions Producing Interpersonal Conflict Conflict as Inevitable and Healthy Communication A Model of Competent Conflict Management Review
9. Principles of Competent Interviewing
Defining the Interview The Roles of Interviewer and Interviewee Basic Interviewing Strategies The Employment Interview Review
CASE STUY 2: The Case of Jennifer's Problem at Work EPILOGUE 2: Competence in Interpersonal Communication
Part III. Group and Organizational Communication
10. Communicating in Small Groups
How Groups Differ from Dyads Factors Affecting Individual Competence Factors Affecting Group Communication Improving Group Communication Special Groups and Techniques Evaluation: Competence in Group Communication Review
11. Leadership and Decision-Making in Groups
Group Leadership The Complexity of Making Decisions in Groups The Decision-Making Process Working on Committees, Task Forces, and Boards Evaluating Group Performance Review
12. Communicating in Organinzations
Communication in Modern Organizations Looking at the Big Picture Communication Contexts in Organizations Communication Skills in Organization Review
CASE STUDY 3: The Case of the Group Presentation EPILOGUE 3: Competence in Group Communication
Part IV. Public Communication
13. Preparing and Delivering Presentations
The Nature of Public Speaking Clarifying the Purpose for Speaking Audience Analysis Identifying and Organizing Main Points Providing Support for Main Ideas Outlining the Speech Developing Introductions, Transitions, and Conclusions Guidelines for Delivery Communication Apprehension Review
14. Informative Presentations
The Importance of Informative Presentations Topics for Informative Presentations Types of Informative Speeches Barriers to Communicating Information Guidelines for Informative Presentations Review Informative Student Speech
15. Persuasive Presentations
Persuasive Speaking, Past and Present Defining Persuasion Forms of Persuasive Speaking Generating and Evaluating Arguments: Toulmin's Model Forms of Proof A Theoretical Approach to Persuasive Effects Thinking Critically about Persuasive Speeches Review Persuasive Student Speech
16. Understanding and Using Mass Communication
The Mediated Society Understanding the Mass Communication Environment Effects of Mass Communication Being a Critical Consumer Review
CASE STUDY 4: The Case of Scott's Speech EPILOGUE 4: Competence in Public Communication
Notes Glossary Suggested Readings
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