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Complete Guide to Conflict Resolution in the Workplace - 02 edition

by Marick F. Masters and Robert R. Albright

Complete Guide to Conflict Resolution in the Workplace (ISBN10: 0814406297; ISBN13: 9780814406298)
ISBN13: 978-0814406298
ISBN10: 0814406297

Summary: How to design a complete conflict resolution system and develop the skills to implement it.

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

This authoritative man ...show moreual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

  • an overview of workplace conflict
  • diagnostic tools for measuring it
  • techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.
...show less

Edition/Copyright: 02
Cover: Print On Demand
Publisher: American Management Association
Published: 05/28/2002
International: No

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