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Complete Guide to Conflict Resolution in the Workplace

Complete Guide to Conflict Resolution in the Workplace - 02 edition

ISBN13: 978-0814406298

Cover of Complete Guide to Conflict Resolution in the Workplace 02 (ISBN 978-0814406298)
ISBN13: 978-0814406298
ISBN10: 0814406297
Cover type: Print On Demand
Edition/Copyright: 02
Publisher: American Management Association
Published: 2002
International: No

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Complete Guide to Conflict Resolution in the Workplace - 02 edition

ISBN13: 978-0814406298

Marick F. Masters and Robert R. Albright

ISBN13: 978-0814406298
ISBN10: 0814406297
Cover type: Print On Demand
Edition/Copyright: 02
Publisher: American Management Association

Published: 2002
International: No
Summary

How to design a complete conflict resolution system and develop the skills to implement it.

People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts.

But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict.

This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies:

  • an overview of workplace conflict
  • diagnostic tools for measuring it
  • techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more.

Table of Contents

Acknowledgements
Introduction

Part I: A Systems Model of Workplace Conflict

Chapter 1: Resolving Workplace Conflict: An Overview
Chapter 2: Diagnosing and Measuring Conflict


Part II: Negotiating Approaches to Conflict Resolution

Chapter 3: The Essentials of Negotiation
Chapter 4: Employee Involvement
Chapter 5: The Union Partnership


Part III: Third Party Dispute Resolution

Chapter 6: Facilitative Techniques
Chapter 7: Mediation
Chapter 8: Arbitration
Chapter 9: Potpourri


Part IV: Special Topics

Chapter 10: Workplace Violence
Chapter 11: Conflict Resolution and EEO
Chapter 12: International Comparisons


Part V: Design, Implementation, and Development

Chapter 13: Design the Conflict Resolution Systems
Chapter 14: Implementation Model
Chapter 15: Employee CR Development


Part VI: Conclusion

Chapter 16: Summary Points and Master Checklists


Exercises
Cases
Sources
Notes
References
Index