on Orders of $25 or more*
|Get your books quickly and easily... and pay nothing for shipping. Just order $25 or more and standard shipping is on us (excludes Marketplace and Rental offerings).|
|$3.99 flat rate|
|UPS 2nd Day Air*||$11.99 flat rate|
|UPS Next Day Air*||$19.98 flat rate|
* Not available for PO boxes and APO/FPO
** Saturday delivery is only available in certain areas. UPS standard rates apply.
*** Separate shipping rates apply for bulk orders
Gurak, Laura J. : University of Minnesota
Lannon, John M. : University of Massachusetts, Dartmouth
Each chapter contains a "Review Checklist," "Exercises," "The Collaboration Window," "The GlobalWindow," "Click on This," and "For More Information."
I. TECHNICAL COMMUNICATION TECHNIQUES AND CONSIDERATIONS.
1. An Introduction to Technical Communication.
Communicating About Technology.
Main Characteristics of Technical Communication.
Types of Technical Communication.
Technical Communication in the Workplace.
Technical Communication in an Electronic Age.
Societal Dimensions of Technical Communication..
Ethical Dimensions of Technical Communication.
2. A World of People and Purposes.
People, Purposes, and Communities.
Analyzing Your Audience.
Analyzing the Communication Purpose.
Analyzing the Communication Context.
Conducting an Audience/Purpose Interview.
More Tools for Understanding Audience.
Using Information from Your Analysis.
Audiences Are Not Passive.
Typical Audiences and Purposes for Technical Communication.
3. Designing Usable Information.
Usability and Technical Information.
Usability--During the Planning Stages.
Usability--During the Writing and Design Process.
Usability--After the Information Is Released.
Writing and Organizing Information for Usability.
4. Performing Research for Technical Communication.
Thinking Critically About Research.
Other Electronic Research Tools.
Hard Copy Research.
5. Technical Communication in a Digital World.
Communicating in Digital Space.
Technical Communication Principles Still Apply.
Designing Information for the New Media.
Online Documentation and Interface Design.
Corresponding Over the Wires: Email Conventions.
Working on the Wires.
6. Ethical Issues in Technical Communication.
Ethics, Technology, and Communication.
Case Examples of Ethical Issues in Technical Communication.
Types of Ethical Choices.
What Is Legal Is Not Always Ethical.
Additional Ways in Which Actions Can Be Unethical.
Types of Technical Communication Affected by Ethical Issues.
Responding to Ethical Situations.
7. Copyright and Privacy.
Why Technical Communicators Need to Understand Copyright and Privacy.
Section One: Copyright.
Section Two: Privacy.
8. Page Layout and Document Desig.
Creating Visually Effective Documents.
Creating an Effective Table of Contents and Index.
Creating and Using Style Sheets.
Organizational Style Guides.
Using Word-Processing and Page Layout Software.
Designing Electronic Documents.
9. Graphics and Visual Information.
The Power of the Picture.
When to Use Visuals.
Different Visuals for Different Audiences.
Text into Tables.
Numbers into Images.
Symbols and Icons.
Visualization and Medical Imaging.
Software and Web-Based Images.
Avoiding Visual Noise.
Visuals and Ethics.
TECHNICAL COMMUNICATION SITUATIONS AND APPLICATIONS.
10. Everyday Communication Situations.
11. Product-Oriented Communication Situations.
Documentation and Manuals.
Technical Marketing Material.
12. Complex Communication Situations.
Definitions and Descriptions.
Appendix A: Grammar.
Avoiding Sentence Fragments and Run-On Sentences.
Usage (Commonly Misused Words).
Subject-Verb and Pronoun-Antecedent Agreement.
Appendix B: Documenting Sources.
Quoting the Work of Others.
How You Should Document.
MLA Documentation Style.
APA Documentation Style.
Get Free Shipping on orders over $25 (not including Rental and Marketplace). Order arrives in 5-10 business days.
Need it faster?
We offer fast, flat-rate expedited shipping options.
|Sell it back by:|
|Guaranteed cash back:|
|Cost of this book|
after cash back:
Take advantage of Guaranteed Cash Back. Send your book to us in good condition before the end of the buyback period, we'll send YOU a check, and you'll pay less for your textbooks!
When you're done with this book, sell it back to Textbooks.com. In addition to the best possible buyback price, you'll get an extra 10% cash back just for being a customer.
We buy good-condition used textbooks year 'round, 24/7. No matter where you bought it, Textbooks.com will buy your textbooks for the most cash.
Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet duringthe download process.
What is the Marketplace?
It's another way for you to get the right price on the books you need. We approved every Marketplace vendor to sell their books on Textbooks.com, so you know they're all reliable.
What are Marketplace shipping options?
Marketplace items do not qualify for free shipping. When ordering from the Marketplace, please specify whether you want the seller to send your book Standard ($3.99/item) or Express ($6.99/item). To get free shipping over $25, just order directly from Textbooks.com instead of through the Marketplace.
FREE UPS 2nd Day Air TermsRental and Marketplace items are excluded. Offer is valid from 1/21/2013 12:00PM to 1/23/2013 11:59AM CST. Your order must be placed by 12 Noon CST to be processed on the same day. Minimum order value is $100.00 excluding Rental and Marketplace items. To redeem this offer, select "FREE UPS 2ND DAY AIR" at checkout. Offer not is not valid on previous orders.