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Conducting the Reference Interview: A How-To-Do-It Manual for Librarians

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians - 2nd edition

ISBN13: 978-1555706555

Cover of Conducting the Reference Interview: A How-To-Do-It Manual for Librarians 2ND 09 (ISBN 978-1555706555)
ISBN13: 978-1555706555
ISBN10: 155570655X
Edition: 2ND 09
Copyright: 2009
Publisher: Neal Schuman Publishers, Inc.
Published: 2009
International: No

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Conducting the Reference Interview: A How-To-Do-It Manual for Librarians - 2ND 09 edition

ISBN13: 978-1555706555

Catherine Sheldrick Ross

ISBN13: 978-1555706555
ISBN10: 155570655X
Edition: 2ND 09
Copyright: 2009
Publisher: Neal Schuman Publishers, Inc.
Published: 2009
International: No
Summary

The revised second edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting - email, text messaging, social networking websites - as well as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English Language Learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services, as well as a discussion of Web 2.0 initiatives and updated information on e-mail reference.

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