ISBN13:978-1400052912 ISBN10: 1400052912 This edition has also been released as: ISBN13: 978-1400052905 ISBN10: 1400052904
Summary: From the locker room to the living room to the boardroom--how winners become winners . . . and stay that way. Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet while others equally talented stumble again and again? There's a fundamental principle at work-confidence-that makes the difference between winning and losing in any competition be it a high school basketball game or a high-stakes business sit
uation. In ''Confidence'' Harvard Business School professor Rosabeth Moss Kanter shows why organizations of all types may be brimming with talent but not be winners. Based on her extraordinary investigation of success and failure in companies such as Continental Airlines and Verizon and sports teams such as the New England Patriots and Philadelphia Eagles as well as the arenas of education health care and politics Kanter explores a new theory and practice of success and provides people in leadership positions with a prescriptive program for maintaining a winning streak or turning around a downward spiral. Packed with brilliant practical ideas ''Confidence'' provides fresh thinking about success in all facets of life--from the factors that can make or break corporations and governments to the keys for successful relationships in the workplace or at home.
Summary: From the locker room to the living room to the boardroom--how winners become winners . . . and stay that way. Is success simply a matter of money and talent? Or is there another reason why some people and organizations always land on their feet while others equally talented stumble again and again? There's a fundamental principle at work-confidence-that makes the difference between winning and losing in any competition be it a high school basketball game or a high-stakes business situation. In ''Confidence'' Harvard Business School professor Rosabeth Moss Kanter shows why organizations of all types may be brimming with talent but not be winners. Based on her extraordinary investigation of success and failure in companies such as Continental Airlines and Verizon and sports teams such as the New England Patriots and Philadelphia Eagles as well as the arenas of education health care and politics Kanter explores a new theory and practice of success and provides people in leadership positions with a prescriptive program for maintaining a winning streak or turning around a downward spiral. Packed with brilliant practical ideas ''Confidence'' provides fresh thinking about success in all facets of life--from the factors that can make or break corporations and governments to the keys for successful relationships in the workplace or at home. ...show less
Edition/Copyright:04 Cover: Publisher:Random House, Inc. Year Published: 2004 International: No
View Author Bio
ROSABETH MOSS KANTER is the Ernest L. Arbuckle Professor at Harvard Business School. She is the former editor of Harvard Business Review and is an advisor to prominent corporations governments school systems and community organizations from IBM to the Girl Scouts. Dr. Kanter is the author of such groundbreaking books as Men and Women of the Corporation (winner of the C. Wright Mills Award for the book that best analyzes a social problem) The Change Masters When Giants Learn to Dance and Evolve! From the Hardcover edition.
View Sample Chapter
1 The Locker Room and the Playing Field: Booms Busts Streaks and Cycles Sometimes it seems as if there are only two states of being: boom or bust. When things are up it feels as if they will always be up. People come to believe they can succeed at anything they try; companies proffer grand visions of innovative futures; and investment is easy to attract. When things are down it seems as if they will always be down. That's how depressed people feel; that's why recession-dominated economies find recovery elusive; that's why teams or businesses or schools can stay in decade-long slumps. Any company any group any person can be swept along by one of these fortunate or unfortunate cycles. What causes them to rise or to fall is often a matter of confidence. Confidence is the bridge connecting expectations and performance investment and results. It is a familiar term used every day to indicate future prospects in a wide variety of circumstances--the self-confidence of athletes consumer confidence in the economy public confidence in leaders or votes of no confidence at board meetings. But there is remarkably little understanding of what lies behind it. Consider the following dramatic examples and the questions they raise about how confidence builds or erodes. The women's basketball team at the University of Connecticut consistently broke records winning ten Big East conference championships and chalking up a seventy-game winning streak. For the 2002-2003 season the individual talent level of the team was well below that of its predecessors and many of its opponents yet the team of valiant women continued to rack up victories. They were confident that they could win even without the very best players. Why? Although its competitors canceled hundreds of flights and lost millions of dollars during America's Great Blackout of August 2003 Continental Airlines kept flying and even made money despite power outages at its Newark and Cleveland hubs. Within minutes after the Northeast electric power grid went down employees were on cell phones sharing ideas about dealing with the crisis. Far from losing money and passenger goodwill Continental increased both exceeding forecasts by4 million for the two days following the blackout. The company's employees had confidence in one another that enabled them to spring into action as a team. Where did it come from? The Philadelphia Eagles were roundly booed by fans for picking rookie quarterback Donovan McNabb over a more highly rated running back who was seen as a better athlete. The mayor of Philadelphia even introduced a city council resolution urging the other choice. Recruiting players such as McNabb for ''character'' not just for raw athleticism gave the once-mediocre Eagles the confidence to bounce back from losses and win more regular season games from 2000 to 2003 than any other professional football franchise. The New England Patriots were even better at converting character into championships. In terms of individual ability quarterback Tom Brady was not considered the best in the National Football League yet through strength of character he led his team to two Super Bowl wins in three years and an almost-unprecedented fifteen-game winning streak in 2003. What was the connection between character team culture and top performance? After one of the highest-performing decades in its hundred-year history Gillette the global consumer products company slipped badly in the mid-1990s. Poor business practices and over-promising to Wall Street resulted in fifteen quarters of missed earnings estimates before a new leader turned the company around and restored accountability. Gillette once had confidence then lost it then got it back. Why did they fall into a ''circle of doom'' in the first place and how did they break out of it? At De La Salle High School in Concord California successive generations of studen
ABusiness WeekBestseller ''Confidence. . . makes the compelling argument that the people who succeed are the people who expect to succeed.'' Elle ''A successful book on leadership that illuminates the underlying principles applicable to teams and small businesses as well as schools corporations and countries.'' Washington Post ''Well-researched and engaging. . . . Kanter is a witty and entertaining writer.'' Miami Herald ''Finally there's a powerful book that digs out the truth about winners in every walk of life.''David Gergen editor at largeU.S. News and World Report and presidential counselor From the Trade Paperback edition.
List Price: $16.00
Used Currently Sold Out
New Currently Sold Out
Due back 12/18/2015
Save $6.01 (38%)
Free return shipping
21-day satisfaction guarantee
CDs or access codes may not be included
Free Shipping Get Free Shipping on orders over $25 (not including Rental and Marketplace). Order arrives in 5-10 business days.
Need it faster? We offer fast, flat-rate expedited shipping options.
Not the right book for you? We'll gladly take it back within 30 days.
To return an eTextbook:
Your eTextbook is non-returnable once it's been activated. You must contact us about returning your eTextbook before you activate it.
Returns are accepted within 30 days of the purchase date on your order confirmation.
This book qualifies for guaranteed cash back! Buy it now for , then:
Sell it back by:
Guaranteed cash back:
Cost of this book after cash back:
Take advantage of Guaranteed Cash Back. Send your book to us in good condition before the end of the buyback period, we'll send YOU a check, and you'll pay less for your textbooks!
If you find this book for less on Amazon.com (direct from Amazon, not marketplace sellers), we'll match it.
In our warehouse, waiting to ship directly to you.
We hand-inspect every used textbook to make sure it's in good condition.
Buy it now. Sell it later!
Sell this textbook for cash!
When you're done with this book, sell it back to Textbooks.com. In addition to the best possible buyback price, you'll get an extra 10% cash back just for being a customer.
We buy good-condition used textbooks year 'round, 24/7. No matter where you bought it, Textbooks.com will buy your textbooks for the most cash.
We hand-inspect every one of our used textbooks to ensure good condition.
Our used textbooks do NOT have:
Missing or torn pages
Missing or torn cover
Torn or damaged binding
A broken spine
This textbook has never been used.
Due to the size of eTextbooks, a high-speed internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.
Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet duringthe download process.
XP or Windows 7 (32 or 64 running in 32 bit mode), or Mac OS 10.6 or above
At least 512 MB RAM, 600 mHZ processor, and 40 MB of hard drive space (75MB for Mac OS)
What is the Marketplace? It's another way for you to get the right price on the books you need. We approved every Marketplace vendor to sell their books on Textbooks.com, so you know they're all reliable.
What are Marketplace shipping options? Marketplace items do not qualify for free shipping. When ordering from the Marketplace, please specify whether you want the seller to send your book Standard ($3.99/item) or Express ($6.99/item). To get free shipping over $25, just order directly from Textbooks.com instead of through the Marketplace.
FREE UPS 2nd Day Air Terms
Rental and Marketplace items are excluded. Offer is valid from 1/21/2013 12:00PM to 1/23/2013 11:59AM CST. Your order must be placed by 12 Noon CST to be processed on the same day. Minimum order value is $100.00 excluding Rental and Marketplace items. To redeem this offer, select "FREE UPS 2ND DAY AIR" at checkout. Offer not is not valid on previous orders.