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Conflict Survival Kit - 2nd edition

Conflict Survival Kit (ISBN10: 0132741059; ISBN13: 9780132741057)
ISBN13: 978-0132741057
ISBN10: 0132741059

Summary:

Taking a front-line view,The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace a

nd provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace.
...show more
Summary:

Taking a front-line view,The Conflict Survival Kit: Tools for Resolving Conflict at Workfocuses on topics supervisors, team leads and managers need to know to address conflict in organizations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace. ...show less

Edition/Copyright: 2ND 13
Cover: Paperback
Publisher: Pearson
Published: 01/20/2012
International: No

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