EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals
Search
Conflict Survival Kit : Tools for Resolving Conflict at Work

Conflict Survival Kit : Tools for Resolving Conflict at Work - 07 edition

ISBN13: 978-0131183032

Cover of Conflict Survival Kit : Tools for Resolving Conflict at Work 07 (ISBN 978-0131183032)
ISBN13: 978-0131183032
ISBN10: 0131183036
Cover type: Paperback
Edition/Copyright: 07
Publisher: Prentice Hall, Inc.
Published: 2007
International: No

List price: $45.40

Other Editions for Conflict Survival Kit : Tools for Resolving Conflict at Work

More Shipping Options

Conflict Survival Kit : Tools for Resolving Conflict at Work - 07 edition

ISBN13: 978-0131183032

Clifford R. Goodwin and Daniel B. Griffith

ISBN13: 978-0131183032
ISBN10: 0131183036
Cover type: Paperback
Edition/Copyright: 07
Publisher: Prentice Hall, Inc.

Published: 2007
International: No
Summary

Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Workis designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills-such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making-and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.

Table of Contents

1. The Nature of Conflict

PART I: THE THEORY AND CONTEXT FOR MANAGING CONFLICT IN THE WORKPLACE

2. Preventing Conflict
3. Approaches to Conflict
4. Working Towards Collaboration

PART II: INTERPERSONAL COMMUNICATION SKILLS FOR RESOLVING CONFLICT

5. The Three Channels of Communication
6. Listening to Resolve Conflict and Build Lasting Relationships
7. The Communication Continua

PART III: PREPARING TO RESOLVE CONFLICTS

8. Are you Capable?
9. Opening the Doors to Conflict Resolution

PART IV: APPLICATION AND PRACTICE

10. The Building Blocks of Collaboration
11. Integrative Negotiation: Negotiating as Partners
12. Overcoming Barriers to Integrative Negotiation
13. Mediating Conflicts Between Parties
14. Decision Making Choices for the Manager
15. Handling Conflicts Requiring Direct Confrontation
16. Special Situations: ''Opportunistic'' Employees, Workplace Violence, and Terminations

CONCLUSION

17. Achieving Effectiveness as a Conflict Manager

List price: $45.40
  • Marketplace
  • From

Other Editions for Conflict Survival Kit : Tools for Resolving Conflict at Work

Cover of Conflict Survival Kit 2nd edition

Conflict Survival Kit - 2nd edition

ISBN13: 978-0132741057
More Shipping Options