Summary: Practical advice on common organizational conflicts and situations. An application-oriented approach illustrates the relevance of theoretical knowledge through examples and case studies, effectively eliminating the barrier between the theory and practice of organizational communication.
Takes students from the identification of problems to the assessment of solutions. The Consultant's Craft shows students how to identify problems within an organization, pl ...show morean their resolution, persuade management to accept a plan, implement that plan, and finally explains how to assess the effectiveness of the solution.
Offers uniquely detailed coverage of the role of interpersonal relationships. More than any other text, The Consultant's Craft examines the impact of interpersonal relationships, including office romances, on communication in the workplace (Chapter 19, "Helping Clients Manage Personal and Professional Relationships at Work.").
Assessment tools allow students to experiment and grow familiar with the tools of the trade. The Consultant's Craft has checklists, evaluation forms, and questionnaires that students can use to evaluate and improve their own communication skills and develop in-class demonstrations. ...show less