Here is the accumulation of 35 years of work of two men who have helped shape the training and development field. Teachers, trainers, consultants, and continual learners...show more themselves, the authors share their repertoire of concepts, strategies, and techniques. The authors identify the six phases of almost any consultant-client working relationship:
Engaging in initial contact and entry
Formulating a contract and establishing a helping relationship
Identifying problems through diagnostic analysis
Setting goals and planning for action
Taking action and cycling feedback
Completing the contract
This book emphasizes the role of the consultant?internal or external?in an organizational setting. You'll learn to recognize the most appropriate, effective, and credible route to solving almost any consulting conundrum. You'll use every chart, checklist, and reference in this work to improve your own job performance. You might call yourself a consultant. You might not. Regardless, you'll find yourself better equipped for any business interaction when you have this book at your side. ...show less
Edition/Copyright:2ND 86 Cover: Print On Demand Publisher:Pfeiffer Co. Published: 11/24/1994 International: No
View Author Bio
Lippitt, Gordon : George Washington University
Gordon Lippitt is professor of behavioral science, School of Government and Business Administration, George Washington University. Lippitt serves as president of Project Associates Inc., and of the International Consultants Foundation. He has published more than three hundred articles, pamphlets, and books in the fields of human behavior, leadership, and organizational effectiveness.
View Table of Contents
Consultation: An Expanding Process
Phases in Consulting
Interventions: Making Decisions and Ensuring Quality
Ethical Dilemmas and Value Guidelines
Designing Participative Learning
Diagnostic Analysis, Progress Assessment, and Evaluation
Examples of Consultation in Action
Guidelines for International Consulting
Skills, Competencies, and Professional Development
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