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Continuous Quality Improvement in Health Care : Theory, Implementation and Applications

Continuous Quality Improvement in Health Care : Theory, Implementation and Applications - 2nd edition

ISBN13: 978-0834216556

Cover of Continuous Quality Improvement in Health Care : Theory, Implementation and Applications 2ND 99 (ISBN 978-0834216556)
ISBN13: 978-0834216556
ISBN10: 0834216558
Cover type:
Edition/Copyright: 2ND 99
Publisher: Aspen Publishers
Published: 1999
International: No

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Continuous Quality Improvement in Health Care : Theory, Implementation and Applications - 2ND 99 edition

ISBN13: 978-0834216556

Arnold D. Kaluzny and Curtis P. McLaughlin

ISBN13: 978-0834216556
ISBN10: 0834216558
Cover type:
Edition/Copyright: 2ND 99
Publisher: Aspen Publishers

Published: 1999
International: No
Summary

This resource examines the philosophy of CQI/TQM and provides guidelines for implementation. Professionals and students learn the management techniques for improving the quality of health services. Includes flow charts, histograms, Pareto charts, run charts, regressions analyses, etc. An instructor's manual is available upon request.

Covers everything from basic tools and theory to nuts and bolts of implementation. Packed with in-depth case studies and sample surveys, charts and checksheets.

Table of Contents

INTRODUCTION

Defining Quality Improvement: Past, Present and Future
Does TQM/CQI Work in Health Care?

BASICS

The Outcome Model of Quality
Measurement and Statistical Analysis in CQI
Measuring Customer Satisfaction
Teams at the Core of Continuous Learning

IMPLEMENTATION

CQI, Transformation, and the "Learning" Organization
The Process of Implementation
Information Management and Technology for CQI
Collaborating for Improvement in Health Professions Education
Why Focus on Health Professional Development?

APPLICATION

CQI in Primary Care
CQI in Managed Care
CQI in Contract Research Organizations
CQI in Public Health Organizations
Applying and Supporting CQI in Academic Health Centers
CQI and Patient-Centered Care

ILLUSTRATION

Case 1: CQI Principles for a Personnel Problem
Case 2: The Family Practice Center
Case 3: Holston Valley Hospital and Medical Center
Case 4: West Florida Regional Medical Center
Case 5: Rex Healthcare and Service Line Teams
Case 6: Dr. Johnson, Network Medical Director
Case 7: The Patient Transportation Project at University Hospitals

Appendix
Index

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Cover of Continuous Quality Improvement in Health Care 3rd edition

Continuous Quality Improvement in Health Care - 3rd edition

ISBN13: 978-0763727123
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