Summary: Primarily for graduate students in health services management, presents an interdisciplinary perspective on quality management in health care. Special attention is given to the underlying tools and approaches fundamental to Total Quality Management (TQM)/Continuous Quality Improvement (CQI). The challenges of implementation and institutionalization are addressed in a variety of health care organizations, including primary care clinics, hospital laboratories, public health departments ...show more, and academic health centers. The volume concludes with five case studies that track the development of CQI in a variety of settings and show how these organizations have adapted TQM/CQI concepts to their particular needs and strategies. Annotation c. by Book News, Inc., Portland, Or. ...show lessEdition/Copyright: 94
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