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Coward's Guide to Conflict : Empowering Solutions for Those Who Would Rather Run Than Fight

Coward's Guide to Conflict : Empowering Solutions for Those Who Would Rather Run Than Fight - 03 edition

ISBN13: 978-1402200557

Cover of Coward
ISBN13: 978-1402200557
ISBN10: 1402200552

Cover type: Print On Demand
Edition: 03
Copyright: 2003
Publisher: Sourcebooks, Inc.
Published: 2003
International: No

List price: $19.99

Coward's Guide to Conflict : Empowering Solutions for Those Who Would Rather Run Than Fight - 03 edition

ISBN13: 978-1402200557

Timothy E. Ursiny and Inc. Sourcebooks

ISBN13: 978-1402200557
ISBN10: 1402200552

Cover type: Print On Demand
Edition: 03
Copyright: 2003
Publisher: Sourcebooks, Inc.
Published: 2003
International: No
Summary

You're not the only one out there who hates conflict. From the corporate bully to the passive-aggressive employee to the demanding spouse, there are people in our lives who cause us frustration and anger every day. If you're like the rest of us, you'll avoid them at all costs. Success coach Dr. Tim Ursiny shows us that, yes, conflict can be a good thing, and facing up to it can lead to fantastic results! The Coward's Guide to Conflict gives strength, techniques, motivations and challenges to the people who need it most. With an open, step-by-step approach, it shows you how to prepare, maintain your integrity and work toward resolution. Interactive exercises and examples from both the workplace and home will coach and motivate you to effectively deal with all types of conflict situations, with results that empower and really work! --Make conflict less frightening...quickly! --Avoid the top 10 mistakes made when dealing with upset people --Build your knowledge, skills and confidence --Discover the 5 communication styles we all use to face conflict 'If you are a coward like me when it comes to conflict, then this book could be perfect for you. I now appreciate the need for conflict, and I am getting even better at dealing with it.' 'Ken Blanchard, Coauthor, The One Minute Manager and Whale Done!

Table of Contents

Introduction

Section I: You're Not the Only One Out There Who Hates Conflict

Chapter 1: Take the Coward Test
Chapter 2: Seven Choices You Can Make In Conflict
Chapter 3: The Top 10 Reasons People Avoid Conflict
Chapter 4: Why Change-

Section II: How to Motivate Yourself to Deal with Conflict

Chapter 5: The Secret for Motivating Yourself to Face Conflict
Chapter 6: Confronting Your Fear One Step at a Time
Chapter 7: How to Make Conflict Less Frightening--Quickly
Chapter 8: How Your Integrity Can Help You Face Conflict
Chapter 9: Understanding When Conflict Is Actually a Good Thing
Chapter 10: Building Your Knowledge, Skills and Confidence

Section III: Common Causes of Conflict

Chapter 11: We'd Be Fine if They Weren't So Different!
Chapter 12: Why People Only Think That They Are Angry (Often They're Not!)
Chapter 13: Five Ways to Listen and Why People Don't Use Them!
Chapter 14: Four Communication Patterns to Use if You Want to Keep Fighting
Chapter 15: Don't Assume the Position!
Chapter 16: The Role of Selfishness
Chapter 17: If Common Sense Is So Common, Then Why Don't They Have It'

Section IV: You've Got the Tools, You've Got the Talent: Techniques to Handle Any Conflict

Chapter 18: The Truth and Nothing but the Truth
Chapter 19: Discussing Wants, Fairness and Integrity
Chapter 20: Assertiveness, Coward Style
Chapter 21: Avoiding the Top 10 Mistakes Made When Dealing with Upset People
Chapter 22: Talking about How You Are Talking
Chapter 23: The Lesson of the Swaying Trees: Embracing Conflict
Chapter 24: Putting It All Together: A Step-by-Step Approach for Dealing with Conflict
Conclusion: Is It Worth It and Can I Still Be a Coward'

Appendix
Bibliography
Index