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Crisis Intervention Strategies

Crisis Intervention Strategies - 5th edition

ISBN13: 978-0534569662

Cover of Crisis Intervention Strategies 5TH 05 (ISBN 978-0534569662)
ISBN13: 978-0534569662
ISBN10: 0534569668
Edition: 5TH 05
Copyright: 2005
Publisher: Brooks/Cole Publishing Co.
Published: 2005
International: No

Crisis Intervention Strategies - 5TH 05 edition

ISBN13: 978-0534569662

Richard K. James and Burl E. Gilliland

ISBN13: 978-0534569662
ISBN10: 0534569668
Edition: 5TH 05
Copyright: 2005
Publisher: Brooks/Cole Publishing Co.
Published: 2005
International: No

In this new edition of their best seller, Richard K. James and Burl E. Gilliland present the latest research, theories, and techniques of this rapidly evolving field, along with case material from real crisis situations. Authoritative, class-tested, and based on the authors'extensive experience teaching crisis intervention courses, the book includes information on cutting-edge topics such as cybercounseling via the Internet and compassion fatigue. The Fifth Edition gives students the skills and strategies they need to take crisis intervention theory and technique out of the classroom and onto the street.


  • NEW! New Chapter 14, "Ecosystemic Crisis Intervention and The Multicultural Perspective," adapts and modifies Uri Bronfenbrenner's Ecological model of human development to crisis intervention in large systems.
  • NEW! A new Book Companion Web Site includes cases and chapter-by-chapter online quizzing.
  • A six-step model gives students and practitioners a systemic way of dealing with people in crisis: Defining the Problem, Ensuring Client Safety, Providing Support, Examining Alternatives, Making Plans, and Obtaining Commitment.
  • A unique triage assessment technique provides students with tools for assessing the severity of the client crisis.
  • Case transcripts of dialogue, sprinkled throughout the book, help illustrate the techniques described and let students "see" the conversations crisis workers might have in dealing with a client in crisis.
  • James and Gilliland examine a wide variety of crisis situations, such as suicide, partner violence, addiction, violent behavior, posttraumatic stress disorder, school violence, and hostage situations.
  • Chapter 11, "Crises in Schools," covers provides strategies on how to respond effectively to the growing number of crisis situations in this setting. This chapter includes information on safety needs, formulating crisis response plans, legal and ethical issues to consider. It also focuses on gangs, individuals who act alone to commit violence, and suicides.
  • Case studies describe how to do specific intervention techniques and explain why those techniques are used.
  • Unique "Focus on the Crisis Worker" sections present techniques that can keep crisis workers from both psychological and physical harm.
  • Classroom exercises and learning activities, derived from real-life cases, enable students to practice their skills.
  • The book's multicultural emphasis highlights implications for crisis intervention.
  • NEW! A case example focusing on the Benefield family shows students how the family struggles to survive and recover from a large-scale natural disaster that affects them and their whole community. This example also provides students with the opportunity to "look over the shoulder" of a variety of crisis interventionists as they all cooperate to help the Benefield family and the community through the crisis.
  • Exercises at the end of each chapter allow students to "try on" the role of crisis interventionist in the safety of the classroom.
  • NEW! Chapter 14, "Ecosystemic Crisis and the Multicultural Perspective," addresses crisis counseling with pluralistic and diverse populations who may have very different reactions to a crisis and may have varying perspectives on what that crisis means to them.
  • NEW! Chapter 15, "Off the Couch and Into the Streets," has been completely remodeled to support new Chapter 14. The authors examine and detail the increased integration of local, state, and federal emergency management and other supportive agencies in the complex delivery of crisis intervention to large-scale disasters in a post 9-11 world.
  • NEW! New and emergent assessment, prevention, and intervention techniques are covered in the critical worker areas of compassion fatigue, vicarious traumatization, and burnout.
  • NEW! The authors discuss the increased role of cybercounseling and the Internet in crisis intervention.
  • NEW! The new edition includes a review and critique of the current debate that rages over the utility and worth of Critical Incident Stress Debriefing (CISD).
  • NEW! The authors have added new techniques and cases on chronic suicidal persons, as well as new techniques and a case on complicated grief and mourning.
  • NEW! New grounding techniques ha

Table of Contents


1. Approaching Crisis Intervention.
2. Basic Crisis Intervention Skills.
3. Crisis Case Handling.


4. Posttraumatic Stress Disorder.
5. Crisis of Lethality.
6. Sexual Assault.
7. Partner Violence.
8. Chemical Dependency: The Crisis of Addiction.
9. Personal Loss: Bereavement and Grief.


10. Violent Behavior in Institutions.
11. Crises in Schools.
12. Crisis/Hostage Negotiation.
13. Human Services Workers in Crisis: Burnout.


14. Ecosystemic Crisis Intervention and the Multicultural Imperative.
15. Off the Couch and Into the Streets.


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