The text presents a systematic, behavioral model that underlies crisis management, showing which personality functions are required for managing and preparing for major crises.
The book discusses the extreme importance of Emotional IQ in handling, responding, and preparing for any crisis.
Crisis Leadership presents the findings from new national surveys and new concrete, easy-to-understand m...show moreodels for implementing programs of proactive leadership.
The combination of models -- including a comprehensive look at what happens before, during, and after a crisis -- creates a truly integrated and systematic approach.
...show lessEdition/Copyright: 04 Cover: Paperback Publisher: John Wiley & Sons, Inc. Published: 04/04/2003 International: No
View Author Bio
Mitroff, Ian I. :
Dr. Ian I. Mitroff is currently the Harold Quinton Distinguished Professor of Business Policy at the Marshall School of Business, University of Southern California. He is also the Director of the USC Center for Strategic Public Relations and a Professor of Journalism in the Annenberg School of Communications at USC. Dr. Mitroff founded Comprehensive Crisis Management, Inc., which has consulted some of the nation's leading companies on a broad array of crises. He has also published over three hundred articles and more than twenty-three books.
View Table of Contents
Chapter 1. Introduction -- People, Technologies, and Crisis.
Chapter 2. The Failure of Conventional Thinking.
Chapter 3. The Failure of Conventional Organizations.
Chapter 4. The Failure of Conventional Responses.
Chapter 5. The Rise of Abnormal Accidents: A Brief History of Crises.
Chapter 6. The Different Languages of Managers and Executives: The Personalities of Individuals.
Chapter 7. The Personalities of Organizations.
Chapter 8. Crisis Leadership and the Myers-Briggs.
Chapter 9. The Role of Conflict in Crisis Leadership.
Chapter 10. An Expanded View of Signal Detection.
Chapter 11. Thinking the Absurd.
Chapter 12. The Vital Importance of Spirituality in Crisis Leadership.
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