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Crisis Manager

Crisis Manager - 97 edition

ISBN13: 978-0805823875

Cover of Crisis Manager 97 (ISBN 978-0805823875)
ISBN13: 978-0805823875
ISBN10: 0805823875
Cover type: Paperback
Edition/Copyright: 97
Publisher: Lawrence Erlbaum Associates, Inc.
Published: 1997
International: No

List price: $69.95

Crisis Manager - 97 edition

ISBN13: 978-0805823875

Otto Lerbinger

ISBN13: 978-0805823875
ISBN10: 0805823875
Cover type: Paperback
Edition/Copyright: 97
Publisher: Lawrence Erlbaum Associates, Inc.

Published: 1997
International: No
Summary

Business managers; professionals and students in public relations, mass communication, and journalism; a required text for graduate courses in crisis management; a supplemental text for graduate courses in business and society, business environment, and public policy.

As crises become more numerous, visible, and calamitous, organizations have no choice but to accept them as an inescapable reality that must be factored into their planning and decision making. This book is written for present and future crisis managers--men and women who will be drawn into that inevitable occurrence and whose performance will determine their organization's future as well as their own. It is also written for all managers because the lessons learned in crisis management add to their qualifications as policymakers and decision makers. Organized into four parts, this book:

  • provides a classification of seven crisis types that enables a manager faced with a crisis to place it within the most relevant category and apply the recommended strategies;
  • supplements the recommended strategies on how to improve management performance so that future crises can be averted;
  • examines the causes that lead up to crises, enabling a manager to take preventive action;
  • recognizes the central role of crisis communication when a crisis event occurs;
  • assigns critical importance to the impact of a crisis on an organization's reputation--an intangible asset that affects the long-term value and profitability of an organization; and
  • urges managers on all levels and different functional areas of an organization to become familiar with crisis management so they know how their actions can prevent or mitigate crises.


Table of Contents

Preface.


Part I: Communication in an Era of Crises.

An Era of Crises.
Contingency Planning: Preparing for the Worst.
Communicating During and After a Crisis.

Part II: Managing Seven Types of Crises.

Natural Crises.
Technological Crises.
Confrontation Crisis.
Crises of Malevolence.
Crises of Skewed Management Values.
Crises of Deception.
Crises of Management Misconduct.

Part III: Improving Management Performance.

Risk Management and Communication.
Ethics: A Moral Code for Executives.
Issues Management and Stakeholder Relationships.

Part IV: Conclusions.

The Crisis Manager.