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Crisis in Organizations II - (2nd edition

Crisis in Organizations II (ISBN10: 0324024290; ISBN13: 9780324024296)
ISBN13: 978-0324024296
ISBN10: 0324024290

Summary: Crisis in Organizations is the most definitive and thorough work in the field of crisis management, providing detailed research and sound advice on preventing and managing crisis. Readers explore the array of incidents that face managers and organizations in crisis through a thoughtful blend of academic case studies and practitioner insights. An analysis of over 1400 disasters was completed in creating Crisis in Organizations to allow the reader to benefit from the l moreearning curve of those confronted with real crisis.


  • Crisis Examination: Analyses of hundreds of crises that have impacted Coca-Cola, IBM, America On-line, and others provide powerful insight into how people managed and mismanaged serious incidents.
  • Case Studies: Rich case studies ask "what would you do." These allow for group and individual analysis to resolve serious challenges about people, products, competitive forces and community groups.
  • Crisis Management Template: A crisis management plan template that mirrors those used by leading corporations worldwide, allows readers a rare look at responding to stakeholders (including investors, agencies, the news media and employees) as soon as crisis strikes.
  • Executive Interviews: Provocative interviews with leading executives explore their experiences in crisis management.
  • Communication Insights: Crisis communication insights include detailed analysis of how the news media reports disasters and specific tools managers can utilize to position their organization well during and after a disaster.
  • Avoiding Financial Meltdowns: This text covers important topics such as managing Internet chat rooms and investment forums during a crisis along with how managing rumors about executives who are ill can help avoid a financial meltdown.
  • New Chapters: New chapters focus on employee communication, the hospitality industry, natural disasters and workplace crime. Each chapter has been completely revised with new case studies and data providing a compelling examination of how a disaster becomes a defining moment in the life of an institution.
  • Updated Cases and Insights: Case studies and insights from practitioners have been updated. less

Edition/Copyright: (2ND)01
Cover: Paperback
Publisher: South-Western Publishing Co.
Year Published: 2001
International: No

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