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Crisp Excellence in Supervision : Essential Skills for the New Supervisor

Crisp Excellence in Supervision : Essential Skills for the New Supervisor - 01 edition

ISBN13: 978-1560526117

Cover of Crisp Excellence in Supervision : Essential Skills for the New Supervisor 01 (ISBN 978-1560526117)
ISBN13: 978-1560526117
ISBN10: 1560526114
Cover type:
Edition/Copyright: 01
Publisher: Crisp Learning
Published: 2001
International: No

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Crisp Excellence in Supervision : Essential Skills for the New Supervisor - 01 edition

ISBN13: 978-1560526117

Rick Conlow, Eileen Cohen and Jill Zayszly

ISBN13: 978-1560526117
ISBN10: 1560526114
Cover type:
Edition/Copyright: 01
Publisher: Crisp Learning

Published: 2001
International: No
Summary

This book will show you how to gain the respect and support of your employees, use coaching skills to help others excel and accomplish goals, deal effectively with changing times and confusing situations, communicate confidently with your employees, peers, and manager, and establish expectations for high performance.

Table of Contents

Part 1 Getting Started

The Opportunity
How Do You Transition to Supervisor?
The Definition of a Supervisor
The Role of a Supervisor
The Responsibilities
The Supervisor's Job Description
Management Thought: Old versus New

Case Study 1

Strategies for Getting Started
Action Plan: Getting Started

Part 2 Managing for High Performance

Performance Management
Setting Expectations and Goals
Giving Positive Feedback
Handling Performance Problems
Supervising with Flexibility

Case Study 2

Strategies for Managing Performance

Part 3 Communicating with Others Proactively

Building Interdependent Relationships
Communicating One-on-One with Employees
Communicating with a Team
Communicating Every Day with Others
Communicating with Your Manager

Case Study 3

Strategies for Proactive Communication

Part 4 Coaching for Excellence

The Changing Playing Field
The Best and Worst Supervisors
The Coaching Process

Case Study 4

Strategies for Effective Coaching

Part 5 Dealing with Change Positively

A New Paradigm
Organizational Change
The Impact of Change
Communicating Change Effectively
Change-Management Skills
Brainstorming Change Ideas
Problem-Solving Techniques

Case Study 5

Strategies for Managing Change
Summary
Action Plan: Keep Excelling
Final Thoughts: How Good Can You Be?
Author's Notes on the Case Studies
Recommended Reading

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