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Cultural Diversity in the Workplace : Issues and Strategies

Cultural Diversity in the Workplace : Issues and Strategies - 94 edition

Cultural Diversity in the Workplace : Issues and Strategies - 94 edition

ISBN13: 9780275950958

ISBN10: 0275950956

Cultural Diversity in the Workplace : Issues and Strategies by George Henderson - ISBN 9780275950958
Edition: 94
Copyright: 1994
Publisher: Praeger Publishers, Inc.
Published: 1994
International: No
Cultural Diversity in the Workplace : Issues and Strategies by George Henderson - ISBN 9780275950958

ISBN13: 9780275950958

ISBN10: 0275950956

Edition: 94
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Summary

All CEOs, managers, supervisors, training professionals, and educators must be able to effectively recruit, train, manage, and promote a culturally diverse work force. Unfortunately, few of them have been adequately trained to do so. Effective management of diversity is good business. It takes effective communication, conflict resolution, and the creation of an inclusive organizational culture to succeed. This comprehensive book helps administrators better understand the problems they face and how to deal with them by dispelling the myths and facing the realities of cultural diversity.

Drawing on numerous examples of successful diversity initiatives, the book gives the reader a balanced view of distinct diversity interventions. Cross-cultural training programs are critiqued, along with specific methods for assuring quality in-service training activities. Self-administered quizzes, surveys, and critical incidents are included to allow the reader to gain self-insight and self-improvement. African Americans, Hispanics, Native Americans, Asians, women, older workers, employees with disabilities, foreign workers, and majority cultural groups are discussed in great detail. Theories and laws, as well as behavioral, cognitive, and affective strategies are among the topics presented.

Author Bio

Henderson, George : University of Oklahoma Norman Campus

George Henderson, a pioneer among African American educators in Oklahoma, is chair of the Department of Human Relations and a Regents' Professor at the University of Oklahoma

Table of Contents

Table of Contents

Preface


People
Introduction
Ethnic Minorities
Women
Older Workers
Workers with Disabilities
Foreign Workers
Workplace Issues and Interventions
Barriers to Cultural Diversity
Communication in Organizations
Words that Hurt
Cross-Cultural Conflict
Epilogue


References
Appendix A: Answers to the Sexual Harassment Quiz
Appendix B: Interpretation of Behavior Style Questionnaire
Index