What Personal Information Do We Collect and How Is It Used?
By email: CustomerService@Textbooks.com
By phone: 1-877-292-6442
By mail: Textbooks.com, P.O. Box 637, Columbia MO 65205
Please include your name, address and email address as it appears in the email you received from us and indicate "Please unsubscribe me from your emails"
Your request may take up to 10 business days to process, and you may receive email or postal mail in the meantime. Your removal request, along with your name and address, will be stored in a "do not contact" file to ensure that we can honor your request. Please note that if you make subsequent purchases from our website, we will confirm your order by email, and we may need to contact you by phone, email, or postal mail with other questions regarding your order.
Email notifications regarding your order, such as order confirmation, shipping confirmation, buyback notification etc., are not promotional emails. They are considered part of the order process. You will continue to receive emails regarding your order regardless of your newsletter subscription status.
From time to time we may share Personal Information with our affiliates. These include (a) companies that we own or control, (b) companies that own or control us, or (c) companies that are owned or controlled by the same companies that own or control us. Such information may be used by our affiliates to promote their products and services to you. Where such information sharing occurs, our affiliates will follow the terms contained in this policy.
Except as described below, Textbooks.com will not disclose your Personal Information to third parties who are not our affiliates without your consent. We do not sell or exchange customer lists or customer information for marketing purposes with non-affiliated third parties, and will not do so without your express permission. We may share anonymous, aggregate information concerning the demographic makeup of our customers to non-affiliated third parties.
We may share Personal Information we collect for business purposes with companies and individuals who provide servicing, administrative, marketing, and other services for us, or on our behalf. Companies we hire to provide such services are only permitted, by contract, to use your information for the performance of the specific services we have requested of them. We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please visit the Network Advertising Initiative's website by clicking here.
On occasion, Textbooks.com enters into agreements with non-affiliated third parties under which Textbooks.com provides the third party a commission, or other financial remuneration, based upon the third party's advertising to, or referral of, customers. We may share your Personal Information with such third parties to verify that you have obtained products or services from Textbooks.com, or to verify that Textbooks.com is in compliance with any agreements between Textbooks.com and the third party.
Textbooks.com may share your Personal Information with others as required, or permitted, by law. This may include sharing your Personal Information with third parties in response to subpoenas, court orders, or other legal process. This may also include sharing your Personal Information with third parties if we believe that doing so is necessary to exercise our legal rights, defend against legal claims, defend against potential legal claims, apply the terms of any of our policies or user agreements, or otherwise protect the rights, property, or safety of Textbooks.com, our users, or others.
In the event that Textbooks.com, or substantially all of Textbooks.com's assets, are acquired, your Personal Information will be transferred to the acquiring company. In such a situation, you will be provided with notice that a transfer of your Personal Information is imminent, and you will be given an opportunity to opt-out of the transfer of your Personal Information.
Textbooks.com is not responsible for the privacy practices or the content of other websites that may be linked to this site. When you click on links and banners on our site that take you to third-party websites, you will be subject to the third parties' privacy policies.
How Is Your Personal Information Protected?
Textbooks.com maintains reasonable security procedures and practices appropriate to the nature of the Personal Information to protect against unauthorized access, destruction, use, modification, or disclosure. To further secure your Personal Information:
In the event that your Personal Information is accessed and acquired by an unauthorized individual, we will conduct an investigation to determine if there is a reasonable possibility that your Personal Information has been, or will be, misused. In the event that we determine that misuse is reasonably possible, or that state or federal law requires that we issue a consumer notification, we will notify you of the unauthorized access unless a law enforcement agency believes that such notification may interfere with a criminal investigation. Notification of such an event may be given to you by e-mail, writing, or phone.
How Can You Access Your Personal Information?
To access, correct, or delete your Personal Information stored by Textbooks.com, please log in to the My Account page and update your information.
This policy was last revised on September 19, 2010.
Textbooks.com may, but is not required to, update this policy from time to time. Accordingly, you should periodically check this website for any changes.