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Customer Service: Skills for Success - 4th edition

Customer Service: Skills for Success (ISBN10: 0073545449; ISBN13: 9780073545448)
ISBN13: 978-0073545448
ISBN10: 0073545449

''Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers.''--BOOK JACKET.

Edition/Copyright: 4TH 09
Cover: Paperback
Publisher: Richard D. Irwin, Inc.
Year Published: 2009
International: No

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