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Customer Service: Skills for Success - 4th edition

Customer Service: Skills for Success (ISBN10: 0073545449; ISBN13: 9780073545448)
ISBN13: 978-0073545448
ISBN10: 0073545449

Summary: ''Walking the tightrope between effective business practices and quality customer service is becoming increasingly complicated. Customer Service: Skills for Success strives to simplify the landscape by offering both effective tools for coping with changing business models, and crucial advice and examples for dealing with all types of customers.''--BOOK JACKET.

Edition/Copyright: 4TH 09
Cover: Paperback
Publisher: Richard D. Irwin, Inc.
Published: 01/14/2008
International: No

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This book has some WRINKLED pages but can still be used without any problem or hassle. Ships within 24 hrs of your order. Open Mon - Fri. May have some notes/highlighting, slightly worn covers, genera ...show morel wear/tear. ...show less
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A copy that has been used, but remains in clean condition. All pages are intact, and the cover is, this may or may not include dustcover. The spine may show signs of wear. Pages can include limited no ...show moretes and highlighting, and the copy can include "From th ...show less
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2008 Paperback Very good Used texts may NOT contain supplemental materials such as CD's, info-trac, access codes, etc...Ships same or next business day. NO INTERNATIONAL ORDERS PLEASE.
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4th edition. Book is in overall good condition!! Cover shows some edge wear and corners are lightly worn. Pages have a minimal to moderate amount of markings. FAST SHIPPING W/USPS TRACKING!!!
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