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Dealing with People You Can't Stand : How to Bring Out the Best in People at Their Worst

Dealing with People You Can't Stand : How to Bring Out the Best in People at Their Worst - rev edition

ISBN13: 978-0071379441

Cover of Dealing with People You Can
ISBN13: 978-0071379441
ISBN10: 0071379444
Cover type:
Edition/Copyright: REV 02
Publisher: McGraw-Hill Publishing Company
Published: 2002
International: No

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Dealing with People You Can't Stand : How to Bring Out the Best in People at Their Worst - REV 02 edition

ISBN13: 978-0071379441

Rick Brinkman and Rick Kirschner

ISBN13: 978-0071379441
ISBN10: 0071379444
Cover type:
Edition/Copyright: REV 02
Publisher: McGraw-Hill Publishing Company

Published: 2002
International: No
Summary

The international bestseller--­­more than 500,000 copies sold!With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

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